This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role. All internals must have manager's approval to transfer.Position SummaryWe are seeking a DevOps Engineer to support and optimize our SAP Analytics Cloud (SAC) landscapes running in secure cloud environments. You will:
- Provision, operate, and automate SAC and related cloud services
- Build and maintain CI/CD pipelines and infrastructure-as-code
- Drive incident response, root cause analysis, and continuous improvement
- Partner closely with product development and platform teams to enhance our SAC services
- You will work in a diverse, globally distributed team, cross-train with other engineers, and help evolve our DevOps practices for mission-critical customers
Key ResponsibilitiesSAC Operations & Reliability- Provision, monitor, and operate SAP Analytics Cloud services and supporting components in secure cloud environments (e.g., AWS GovCloud)
- Perform upgrades to SAC core services to ensure systems remain secure, stable, and up to date with the latest features and patches
- Lead upgrades for SAC customer systems, minimizing disruption and ensuring seamless integration with existing landscapes
- Troubleshoot and resolve issues affecting the SAC landscape, including system outages, performance degradation, and integration failures
- Manage incident and change tickets, working closely with internal and external stakeholders to ensure timely resolution and adherence to ITIL best practices
- Conduct root cause analysis for production issues and implement corrective and preventive actions
DevOps, Automation & Tooling- Design, develop, and implement automated tools and workflows to streamline SAC operations and increase overall efficiency
- Build and manage deployment pipelines (CI/CD) to promote changes from lower environments into production in a controlled and reliable manner
- Apply infrastructure and platform upgrades, including vault infrastructure and HANA base image updates, in line with organizational standards
- Automate infrastructure provisioning and configuration using infrastructure-as-code practices (e.g., Terraform, Ansible)
- Implement and support monitoring and alerting solutions (e.g., CloudWatch and other monitoring tools) to ensure high availability and performance
Cloud & Infrastructure- Manage cloud technologies and associated architectural styles, including microservices, containerization (e.g., Kubernetes/EKS), and serverless architectures where applicable
- Leverage AWS services (such as Route 53, EC2, S3, CloudWatch, DynamoDB, RDS, IAM, ACM, KMS, VPC) to support SAC and related NS2 cloud solutions
- Collaborate on the deployment and orchestration of services using tools like Helm and Terraform, with secure configuration management through Vault integrations
- Ensure the integrity, security, and compliance of servers, systems, and data in a government cloud environment
Collaboration & Agile Delivery- Partner with product development and platform teams to design, enhance, and harden SAC services
- Apply agile software delivery practices and industry-standard DevOps tools (e.g., Git, Jenkins)
- Work independently on assigned sub-projects and contribute to team milestones with moderate to high complexity
- Document operational procedures, runbooks, and architectural diagrams to support knowledge sharing and operational excellence
- Participate in an on-call rotation, with flexibility for weekend or after-hours work as needed
Required QualificationsTechnical Competencies- Experience with Linux (e.g., SUSE) administration in a production environment
- Hands-on experience with Git and CI/CD tooling (e.g., Jenkins or similar)
- Experience building, implementing, and/or supporting monitoring tools for cloud-based services
- Solid understanding of cloud computing and databases, including basic HANA or other relational database concepts
- Basic to intermediate understanding of:
- Web services, networking, virtualization, and internet protocols
- SaaS multitenant application security fundamentals
- Familiarity with infrastructure-as-code and automation tools (e.g., Terraform, Ansible)
- Exposure to container orchestration and cloud-native architectures (e.g., Kubernetes, AWS EKS)
Experience- Target: 3-5+ years of experience in DevOps, Site Reliability Engineering, or cloud operations, preferably supporting SaaS or SAP workloads
- Demonstrated experience operating or supporting SAP Analytics Cloud, SAP BTP, or other SAP cloud solutions is highly preferred
- Prior experience in agile delivery environments and working with DevOps practices and toolsets.
Professional Skills- Strong problem-solving and troubleshooting skills with a focus on operational excellence and continuous improvement
- Ability to multitask and handle various projects, deadlines, and changing priorities
- Clear, concise communication skills (verbal and written) to convey technical concepts to both technical and non-technical stakeholders
- Strong interpersonal, presentation, and customer service skills
- Self-motivated, with the ability to work independently and collaboratively in cross-functional teams.
Preferred / Desired Qualifications- Experience with:
- SAP Analytics Cloud and/or SAP Business Technology Platform (BTP)
- AWS services: Route 53, EC2, S3, CloudWatch, DynamoDB, RDS, IAM, ACM, KMS, VPC
- Jenkins, Helm, Terraform, Ansible, HashiCorp Vault
- Troubleshooting IP networks and application stacks
- Familiarity with government cloud environments (e.g., AWS GovCloud) and related compliance requirements.
- Knowledge of modern SaaS platform concepts, integration patterns, and extensibility frameworks
- Relevant certifications (e.g., AWS, Kubernetes, SAP) are a plus
Education- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field preferred or additional four (4) years of relevant experience can be substituted for a bachelor's degree.
Work Environment & Other- Position may require collaboration across multiple sites and time zones
- Ability to work in a secure government contracting environment
- U.S. Citizenship required; ability to obtain and maintain a security clearance may be required
Requisition ID: 454830 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
Requisition ID: 454830
Posted Date: Jun 4, 2026
Work Area: Software-Development Operations
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 10%
Location:
