POSITION SUMMARY: Join Natera's R&D operations as the
Sample Management Manager. You will direct biobanking, cold chain logistics, and the full lifecycle of clinical diagnostic samples. Every sample represents a real person, and you will ensure that tracking, storage, and distribution meet the rigorous standards required to advance cell-free DNA testing. You will lead a high-performing team, optimizing workflows and using data to maintain accuracy and regulatory adherence in a high-stakes clinical environment.
PRIMARY RESPONSIBILITIES: - Develop and implement standardized procedures for sample intake, storage, tracking, and distribution
- Treat regulatory guidelines (e.g., GMP, GLP, ISO) and company policies as the foundation of your work, ensuring strict compliance
- Manage Laboratory Information Management Systems (LIMS) to maintain sample integrity and traceability
- Lead, train, and develop the Sample Management team to operate with pace and precision
- Think team by partnering directly with R&D, Quality, Supply Chain, and external partners to align sample management practices without needing translation layers
- Use data to troubleshoot discrepancies, root-cause logistical issues, and resolve quality concerns
- Use data to pressure-test workflows and implement technology enhancements that improve precision and scale
- Prepare rigorous reports and audits to support quality assurance and regulatory inspections
Operational Responsibilities- Take ownership of sample management operations, proactively allocating resources and designing workflows to meet rigorous clinical timelines
- Provide clear guidance to the team, establishing policies and removing operational bottlenecks without relying on heavy hierarchy
- Take ownership of operational challenges, relying on data rather than opinion to resolve workflow and capability gaps
- Manage scheduling, performance requirements, and operational budgets
- Act as an advisor to the team, directly stepping in to assist with issue resolution and technical troubleshooting
Team & Performance Management- Direct team members to ensure precise execution of SOPs and safety procedures
- Oversee training for new hires and build an execution-focused culture
- Conduct regular 1:1 meetings to deliver unvarnished, data-backed performance evaluations and discuss goals
- Plan and lead shift meetings, fostering team alignment and professionalism
- Approve timecards, PTO requests, and ensure consistent staffing coverage
- Prioritize workloads dynamically, delegate responsibilities, and escalate issues without hesitation
Compliance & Quality Assurance- Treat quality as part of performance by ensuring all regulatory agency requirements are met through proper documentation, audits, and corrective actions
- Maintain strict compliance with HIPAA/PHI privacy policies and complete required training within 30 days of hire
- Oversee sample processing, ensuring accurate documentation and adherence to departmental expectations
- Support R&D leadership in initiating and executing new projects to enhance operational efficiency
QUALIFICATIONS: - BS/BA degree (Master's degree preferred) in Medical Technology, Biological Sciences, or a related field
- 8+ years of related experience with a bachelor's degree
- Minimum 3 years of team management experience
KNOWLEDGE, SKILLS, AND ABILITIES: - Demonstrated team management experience in a fast-paced, regulated environment
- Ability to manage projects independently with an ownership mindset
- Clear, direct communication and troubleshooting skills
- Excellent pipetting, data analysis, and wet lab operations abilities
- Proficiency in Laboratory Information Management Systems (LIMS) and data analysis tools
- Experience with Molecular Biology, Good Manufacturing Practice (GMP), and Quality System Regulation (QSR)
- Strong Excel and data management software experience
- Ability to analyze and improve operational processes for efficiency and compliance using data
- Experience with biorepository sample management is a plus
- Strong knowledge of regulatory requirements in sample handling is preferred
The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Austin, TX
$99,500-$124,400 USD
