JOB SUMMARY
We are seeking an accomplished Salesforce Architect with 10+ years of IT experience and deep expertise across Service Cloud, Sales Cloud, and Marketing Cloud. The ideal candidate will be responsible for defining enterprise-level Salesforce architecture, leading complex implementations, and ensuring successful delivery of scalable, secure, and high-performance Salesforce solutions. This role requires strong stakeholder engagement skills, coordination with offshore teams, and the ability to translate business needs into enterprise-grade Salesforce solutions.
Key Responsibilities
Solution Architecture & Design
Define and own the end-to-end architecture for Salesforce implementations spanning Sales Cloud, Service Cloud, and Marketing Cloud.
Design scalable solutions including data models, security models, and integration architectures.
Ensure adherence to Salesforce best practices, enterprise architecture standards, and compliance requirements.
Technical Leadership & Offshore Coordination
Lead multi-cloud Salesforce programs and provide architectural direction to development/configuration teams.
Collaborate with and guide offshore/nearshore teams to ensure alignment with design, standards, and timelines.
Review solution designs, code, and configurations to ensure maintainability and quality.
Provide technical direction on Salesforce Lightning, Apex, Visualforce, APIs, and integrations.
Project Delivery & Execution
Drive implementations of Service Cloud (Case Management, Omni-Channel, Knowledge Base), Sales Cloud (Lead, Opportunity, Forecasting, CPQ), and Marketing Cloud (Journey Builder, Email Studio, Campaigns, Automation Studio).
Manage integration of Salesforce with ERP, Data Platforms, Marketing Automation, and external applications.
Support deployment strategies, DevOps, and release management processes.
Stakeholder & Client Engagement
Collaborate with business leaders, product owners, and IT teams to define solution roadmaps.
Act as a trusted advisor on Salesforce capabilities, best practices, and emerging features.
Conduct architecture reviews, solution workshops, and executive presentations.
Governance & Continuous Improvement
Establish and enforce Salesforce governance, coding standards, and architectural frameworks.
Evaluate and recommend AppExchange tools, middleware, and advanced Salesforce features.
Stay current with Salesforce roadmap and industry trends, ensuring continuous platform optimization.
Required Qualifications
10+ years in Salesforce CRM.
Strong expertise in Salesforce Service Cloud, Sales Cloud, and Marketing Cloud implementations.
The technical architect must know how to design, code (APEX, SOQL), configure, administer and troubleshoot.
Solid hands-on experience with Apex, Lightning Components, Visualforce, SOQL, REST/SOAP APIs.
Proven experience with multi-cloud solution architecture and large-scale Salesforce transformations.
Strong understanding of Salesforce security model, governance, and compliance requirements.
Experience integrating Salesforce with ERP, middleware, and data platforms.
Demonstrated ability to coordinate and lead offshore teams effectively.
Excellent leadership, stakeholder management, and communication skills.
Preferred Qualifications
Salesforce Certified Technical Architect (CTA) - highly desirable
Salesforce Certified Application Architect / System Architect
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Service Cloud Consultant
Salesforce Certified Marketing Cloud Consultant / Developer
Salesforce Certified Administrator / Advanced Administrator
