Req Id: 430856
Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell's Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.
As part of our team, you will be at the heart of our customer experiences.
SummaryWe are seeking a highly skilled and experienced Salesforce Solution Architect to lead and support large-scale implementations across Salesforce platform solutions. In this role, you will act as a trusted Salesforce technology advisor, collaborating with cross-functional teams-including business stakeholders, technical leads, developers, integration specialists, and Salesforce product teams-to deliver innovative, scalable solutions combining technical leadership, strategic planning, and hands-on architecture expertise across multiple Salesforce Clouds and integrations.
Key Responsibilities- Leverage their knowledge of complex Salesforce ecosystems to deliver both declarative and non declarative solutions to align with business needs
- Translate business requirements into well-architected solutions that best leverage Salesforce capabilities and align to industry best practices
- Map requirements to Salesforce features, determining when custom development is necessary
- Develop and maintain a strategic Salesforce architecture roadmap, ensuring scalability and performance
- Guide and oversee development teams on Salesforce configuration, customization, and integration using best practices
- Aid with requirements gathering, testing, deployment and documentation of solutions
- Ensure adherence to Salesforce platform governance, security, and compliance standards
- Define architecture standards and code quality controls to ensure product stability and scalability; conduct solution/code reviews
- Oversee configuration, customization, and integration activities; conduct solution/code reviews and mentor technical teams
- Stay current on Salesforce releases, emerging technologies, and ecosystem innovations to drive continuous improvement
Critical Qualifications- Bachelor's degree in Computer Science, Information Systems, or related field.
- Current Salesforce certifications such as Application Architect, System Architect, or B2C Solution Architect
- 5+ years of experience in Salesforce architecture and solution design
- Experience building automation using Flows, creating Apex classes, and using APIs
- Proven track record leading large-scale Salesforce implementations in enterprise environments
- Strong understanding of Salesforce capabilities, limitations, and best practices
- Experience with Salesforce integrations and data migrations.
- Strong knowledge of data modeling, security, DevOps, and environment management.
- Expert level knowledge of the Salesforce object model in conjunction with SOQL and SOSL
- A history of successful building web-based user interfaces, along with a deep understanding of HTML, CSS, and JavaScript
- Strong Organization: you're on top of deadlines and know how to prioritize competing demands
- Adaptability: you thrive in dynamic environments
- Growth Mindset: You're always looking to learn and stay up-to-date with industry trends
- Excellent communication, stakeholder management, and collaboration skills
- Demonstrated analytical and problem-solving skills
Preferred Qualifications- Experience using Vlocity and/or Salesforce Revenue Cloud is a significant asset
- Familiarity with Copado
- Experience within the Telecommunications industry is an asset
- Experience integrating Salesforce with 3rd party applications as ERPs is an asset
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Adequate knowledge of French is required for positions in Quebec.
Additional Information:Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Nova Scotia : Halifax || Canada : Ontario : Ottawa || Canada : Ontario : Trenton || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 07/06/2026
For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [redacted] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Mississauga
