PPG Industries

Salesforce Platform Administrator

PPG Industries$88K — $105K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of Salesforce administration in multi-business unit environments
  • Salesforce Certified Administrator (ADM 201)
  • Salesforce Certified Advanced Administrator
  • Experience managing Sales Cloud across multiple units
  • Strong understanding of declarative automation tools like Flow Builder
  • Hands-on experience with Service Cloud management tasks
  • Familiarity with Marketing Cloud and Data Cloud management techniques

Responsibilities

  • Manage Salesforce configuration and settings for 8 global business units
  • Support user lifecycle management including profiles and roles
  • Administer Marketing Cloud environments and oversee lead management
  • Create and maintain reports and dashboards for business needs
  • Ensure adherence to governance standards across all units
  • Handle configuration requests for Service Cloud and case routing
  • Serve as the first evaluator for new Agentforce configurations

Benefits

  • Hybrid work model with in-person support Monday to Thursday
  • Flexible Fridays for remote work
  • Opportunity for career development and collaborative team work
Full Job Description
PPG is looking for a Salesforce Platform Administrator to join our team. This role is the operational backbone of our Salesforce platform. You will be the go-to expert for everything that does not require code. This is a hybrid role at our headquarters in Pittsburgh, PA and you will report to the Group Product Manager, CRM.

Key Responsibilities

Sales Cloud Administration
  • Manage configuration, settings, and declarative features across all 8 global business units on a single org
  • Support business units in user lifecycle management: profiles, roles, permission sets, and sharing rules
  • Support Business Unit specific rollouts while maintaining org-wide governance and data integrity
  • Configure and maintain declarative automation such as approval processes, action plan templates, validation rules
  • Handle all standard configuration requests: Lightening apps, navigation, page layouts, record types, list views, user interface enhancements and application settings
  • Ensure consistent configuration aligned with global standards across all business units.

Service Cloud
  • Manage case routing, queues, entitlements, Case escalation rules, knowledge article types, global approval workflow designs and all service console configuration
  • Support business units in user lifecycle management: profiles, roles, permission sets, and sharing rules
  • Hande all standard configuration requests: Lightening apps, navigation, page layouts, record types, list views, user interface enhancements and application settings
  • Ensure consistent configuration aligned with global standards across all business units.

Marketing Cloud & Data Cloud
  • Act as the platform administrator for Marketing Cloud and Data Cloud environments
  • Support 3 business units currently on Marketing Cloud Account Engagement (Pardot), including lead scoring, form management & campaign operations
  • Oversee contact builder configuration, and basic journey administration
  • Coordinate with the technical team on Data Cloud segment and data stream setup

Agentforce & AI Configuration
  • Own the non-technical layer of Agentforce: agent setup, topic configuration, and prompt template authoring
  • Work with business stakeholders to define, document, and configure agent use cases without developer dependency
  • Maintain prompt libraries and iterate on agent instructions based on business feedback
  • Serve as the first line of evaluation for new Agentforce use cases before technical build decisions are made

Reporting, Analytics & Governance
  • Build and maintain reports and dashboards across all clouds to meet business unit reporting requirements
  • Manage data quality operations including duplicate rules, validation logic, and import/export processes
  • Maintain org-wide documentation including metadata inventories, change logs, and configuration records
  • Monitor and enforce platform governance standards across all business units


Qualifications
  • 5+ years hands-on Salesforce administration in a complex, enterprise or multi-BU environment
  • Required Salesforce certifications:
    • Salesforce Certified Administrator (ADM 201)
    • Salesforce Certified Advanced Administrator
  • Demonstrated experience managing Sales Cloud at scale on a single org across multiple business units, including role hierarchies, territory management, permission sets, and sharing model design
  • Strong command of declarative automation: Flow Builder, approval processes, assignment rules, validation rules, and action plan templates
  • Hands-on experience with Service Cloud: case management, queue configuration, Omni-Channel routing, entitlement processes, and knowledge base administration
  • Working knowledge of Marketing Cloud Engagement including account setup, data extensions, and Marketing Cloud Connect health monitoring
  • Experience administering MCAE (Pardot) across multiple business units including connector management, lead scoring, automation rules, tracker domains, and sync monitoring
  • Familiarity with Data Cloud concepts: data streams, data model objects, identity resolution, segmentation, and activation
  • Ability to assess any incoming request and determine confidently whether it requires configuration, declarative automation, or escalation to a developer
  • Preferred Qualifications:
    • Experience with Agentforce including agent setup, topic and action configuration, and prompt template authoring
    • Hands-on Data Cloud experience: configuring data streams, DMO mappings, identity resolution rules, and building segments
    • Experience supporting global rollouts across multiple business units and managing post-go-live improvement cycles
    • Background working alongside SI partners (e.g. Accenture, EPAM) in a governed delivery model
    • Experience operating within a Salesforce Centre of Excellence (CoE) governance model
    • Familiarity with Salesforce seasonal release management: sandbox strategy, testing, and change communication


How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About PPG Industries

PPG Industrial Coatings is a global supplier of paints, coatings, optical products, and building materials. They have been pioneering in complete solutions focused on technology and quality in the industrial market.

PPG Industries Careers

Join the vibrant team at PPG Industries, a leader in diversified coatings and specialty materials, where innovation thrives and career growth is fostered. At PPG Industries, we are committed to providing a dynamic work environment that encourages professional development and leadership.

Work You’ll Do

At PPG Industries, your work will directly contribute to the company's mission of protecting and beautifying the world. As part of our team, you will use your skills to advance coating technologies, collaborate on industry-leading projects, and help customers navigate their challenges in new and innovative ways.

Join Our Market-Leading Team

Become a part of a company where diversity and inclusion fuel our success. PPG Industries is home to a global team of professionals dedicated to operational excellence and innovative solutions. Here, you can lead in the marketplace by leveraging our industry expertise and global reach.

Innovative Work

Engage in work that makes a difference. PPG Industries is at the forefront of developing sustainable solutions that customers depend on to enhance their products and protect the environment. Our commitment to innovation is evident in every layer of our business, from research and development to marketing and sales.

Career Development

Future-proof your career at PPG Industries. We offer a wealth of job opportunities and paths to advancement, supported by comprehensive training and diversity programs. Whether you're seeking an internship, an entry-level position, or a leadership role, PPG provides the resources and support to help you succeed.

Be Part of a Great Team

Our culture is built on collaboration and respect, with a focus on achieving collective goals. At PPG Industries, you’ll work alongside talented individuals who share your passion for excellence and innovation. Together, we drive the industry forward, making an impact on a global scale.

Explore Job Opportunities

PPG Industries is hiring! Explore open positions that match your skills and interests. We look for passionate, curious, and solution-driven team players. From internships to full-time roles, each position offers a chance to thrive in a nurturing environment.

Stay Connected

Keep up to date with the latest career tips, industry insights, and company news—all from the people who work at PPG Industries. Personalize your experience by subscribing to job alert emails, tailored to your preferences and professional goals.

Networking and Professional Growth

Take advantage of PPG’s extensive networking opportunities. Connect with leaders and peers within the company through various platforms and events. Enhance your resume, prepare for your next interview, and build relationships that could shape the future of your career. At PPG Industries, we don’t just offer jobs—we offer careers filled with growth, support, and endless possibilities. Join us and be part of a company that values innovation, leadership, and a diverse and inclusive workplace.
Learn more about PPG Industries
Size
49,300 employees
Market Cap
$29.5 billion
Industry
Net Income
$1 billion
Founded
1983
5 Year Trend
+3.3%
Revenue
$13.8 billion
NASDAQ

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