Salesforce

Salesforce Innovation Center Analyst

Salesforce$75K — $124K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2 to 4 years of experience in event coordination, executive programs, customer-facing roles, or operations
  • Strong written and verbal communication skills with a polished, professional presence
  • Highly organized and detail-oriented in managing multiple concurrent workstreams
  • Commitment to delivering exceptional customer experiences in a collaborative environment

Responsibilities

  • Coordinate all experiential and logistical elements for assigned Strategic Engagements
  • Own the end-to-end delivery of Experience-Only Meetings, from intake to post-meeting follow-up
  • Serve as the on-site point of contact for experience operations, resolving day-of needs
  • Track program metrics and contribute to team process improvements
  • Collaborate with internal partners to support broader SIC operations

Benefits

  • Time off programs
  • Medical, dental, and vision coverage
  • Mental health support services
  • Paid parental leave
  • Life and disability insurance
  • 401(k) retirement plan
  • Employee stock purchasing program
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Sales

Job Details

The Experience
The Salesforce Innovation Center (SIC) team creates world-class executive briefing experiences for Salesforce's most strategic customers, and the SIC Analyst is at the heart of making those moments happen. In this role, you will partner with a SIC Strategist to deliver polished, seamless Strategic Engagements while independently owning the full lifecycle of Experience-Only Meetings - from intake and scheduling through day-of execution and follow-up. You will report to the Senior Director of SIC, AMER, and collaborate cross-functionally with partner teams across the business. This is a hybrid role with three days in office each week.

What You'll Actually Be Doing
  • Coordinate all experiential and logistical elements for assigned Strategic Engagements - including scheduling, catering, room setup, and day-of operations - ensuring every in-center experience reflects Salesforce's brand standards
  • Own the end-to-end delivery of Experience-Only Meetings, including intake, agenda preparation, speaker coordination, and post-meeting follow-up communications
  • Serve as the on-site point of contact for experience operations, proactively anticipating and resolving day-of needs in partnership with the SIC Strategist
  • Track program metrics, contribute to team process improvements, and collaborate with internal partner teams to support broader SIC operations


You're Our Person If...
  • You bring 2 to 4 years of experience in event coordination, executive programs, customer-facing roles, or operations
  • You have strong written and verbal communication skills with a polished, professional presence
  • You are highly organized, detail-oriented, and able to manage multiple concurrent workstreams in a fast-moving environment
  • You are committed to delivering exceptional customer experiences and thrive in a collaborative, cross-functional environment


Even Better If...
  • You have knowledge of Salesforce's platform and product portfolio
  • You have experience in a customer briefing center, executive engagement program, or similar environment
  • You are familiar with AI-enabled productivity tools (e.g., Agentforce, ChatGPT, Copilot) or interested in building AI-enabled workflows
  • You have familiarity with sales processes and go-to-market strategy


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $75,000 - $113,500 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $90,200 - $124,000 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

Are you ready to join a company that's leading the way in CRM technology? Search open positions that match your skills and interests on our careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Salesforce.

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Join Salesforce today and be part of a company that's shaping the future of technology, fostering a culture of innovation, and building a more equitable world.
Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
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