Cognizant

Salesforce Functional Architect

Cognizant$125K — $180K *
Healthcare
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12-15 years in Life Sciences and Salesforce consulting or business analysis.
  • 2+ years of experience with Salesforce Life Sciences Cloud or Health Cloud.
  • Experience in delivering Patient Services implementations and leading client discovery sessions.
  • Strong knowledge of Salesforce Life Sciences Cloud and core Salesforce capabilities.
  • Familiarity with Agile/Scrum models and coordinating distributed teams across time zones.
  • In-depth understanding of patient support processes in pharmaceutical and biotech sectors.
  • Excellent communication and workshop facilitation skills.

Responsibilities

  • Lead Salesforce Life Sciences Cloud and Agentforce implementations end-to-end.
  • Conduct discovery and requirements-gathering sessions with stakeholders.
  • Translate business requirements into user stories and functional specifications.
  • Design processes for patient support programs including enrollment and case management.
  • Ensure delivery quality and alignment across global teams during deployment.

Benefits

  • Remote position open to qualified applicants in Canada.
  • Support for healthy work-life balance initiatives.
  • Wellbeing programs to promote physical and mental health.
Full Job Description
About the role

As a Salesforce Functional Architect / Senior Business Architect, you will make an impact by leading end-to-end Salesforce Life Sciences Cloud and Agentforce functional implementations for patient services and support programs within the pharmaceutical, biotech, and healthcare industries. You will be a valued member of the Salesforce Life Sciences consulting team and work collaboratively with client stakeholders, solution architects, developers, QA teams, Salesforce administrators, and global delivery teams across Canada, the United States, and offshore delivery centers.

In this role, you will:
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  • Lead end-to-end functional workstreams for Salesforce Life Sciences Cloud and Agentforce implementations.
  • Conduct discovery workshops, business process assessments, and requirements gathering sessions with client stakeholders.
  • Translate business requirements into epics, user stories, acceptance criteria, and functional specifications while driving backlog prioritization and Agile delivery.
  • Design and optimize patient support program processes, including patient enrollment, benefits verification, prior authorization, patient assistance programs, case management, care coordination, adverse event reporting, consent management, and patient communications.
  • Serve as the functional lead across distributed global delivery teams, ensuring requirement traceability, delivery quality, stakeholder alignment, and successful deployment outcomes.
Work model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in Canada. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered
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  • 12-15 years of Life Sciences industry, Salesforce consulting, functional analysis, or business analysis experience.
  • Minimum 2+ years of experience working with Salesforce Life Sciences Cloud, Health Cloud, or healthcare-related Salesforce solutions.
  • Proven experience delivering Patient Services or Patient Support Program implementations and independently leading client-facing discovery, requirements, and functional design workstreams.
  • Strong understanding of Salesforce Life Sciences Cloud, Service Cloud, Health Cloud, Agentforce, and core Salesforce Platform capabilities.
  • Experience working within Agile/Scrum delivery models and coordinating onsite, nearshore, and offshore delivery teams across multiple time zones.
  • Strong knowledge of pharmaceutical and biotech patient support programs, patient onboarding, hub services, case management, and care coordination processes.
  • Excellent facilitation, executive communication, stakeholder management, and workshop leadership skills.
These will help you stand out
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  • Salesforce Life Sciences Cloud Accreditation or Certification.
  • Salesforce Administrator Certification.
  • Hands-on Agentforce implementation experience and experience driving AI-assisted patient service operations.
  • Experience with integrations involving patient service platforms, call centers, specialty pharmacy workflows, and healthcare ecosystems.
  • Exposure to Data Cloud, MuleSoft integrations, omnichannel patient engagement solutions, and AI-enabled Salesforce implementations.
  • Experience working with Canadian pharmaceutical or life sciences organizations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Applications will be accepted until 9/15/2026

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Salary and Other Compensation

We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $125,000 - $180,000 CAD per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant's discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
Disclaimer

The compensation, benefits, and other employment terms described above are accurate as of the date of posting and may be modified in accordance with applicable laws and company policies.

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About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

Cognizant Careers

Join the vibrant team at Cognizant, a leading provider of information technology, consulting, and business process services. Cognizant is not just a company; it's a community where innovation, leadership, and diversity are valued and where every team member is encouraged to thrive.

Work You’ll Do

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — not just for today but for the future. This commitment to growth and sustainability is what makes Cognizant a unique place to advance your career.

Explore Job Opportunities

Whether you're looking for an entry-level position or a more senior role, Cognizant offers a plethora of job opportunities that could be perfect for you. Our hiring process is designed to be transparent and engaging, ensuring that every candidate is able to showcase their skills and potential fully.

Innovative Work

Join a team where innovation is at the core of everything we do. Cognizant’s professionals are not just part of a company; they're part of a groundbreaking environment that combines technology, insights, and leadership to foster innovation across global industries.

Internship Programs

Kickstart your career with Cognizant’s internship programs. These opportunities allow you to gain hands-on experience, develop your professional skills, and network with experts in your field. An internship at Cognizant is a stepping stone to full-time employment and a chance to see how your studies apply in the real world.

Professional Growth and Development

Cognizant is committed to the professional growth of its employees. With access to cutting-edge training, leadership programs, and diversity initiatives, you can build a career that’s equipped for the demands of tomorrow’s business landscape.

Benefits and Culture

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. Cognizant’s culture is built on a foundation of respect and inclusivity, where everyone’s contribution is valued. Join us and be part of a team that celebrates diversity and is driven to make a positive impact on the world.

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Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ

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