Must Have Technical/Functional Skills
• 4 to 8 years of Salesforce application support, administration, and development experience.
• Salesforce Admin and Developer certifications
• The role combines L2/L3 support responsibilities with hands-on Salesforce development
• Technical skills needed are
• Salesforce Sales Cloud and Service Cloud
• Apex Classes and Triggers
• Lightning Web Components (LWC)
• Aura Components
• Visualforce
• SOQL and SOSL
• Flow Builder and Process Automation
• Salesforce Security Model
• REST and SOAP APIs
• Data Loader and Workbench
• Reports and Dashboards
• Jira and Agile Methodologies
• Git-based Version Control
• CI/CD concepts and deployment processes using Copado
Roles & Responsibilities
• Analyze business requirements, support requests, and backlog items, delivering scalable Salesforce solutions through configuration and development.
• Manage incidents, service requests, enhancements, and defects in line with SLAs, perform root cause analysis, and drive continuous improvement.
• Support testing, releases, platform maintenance, and collaborate with global teams to ensure reliable operations and business support.
• Flexible and able to work in 24x7 shifts as per roster
Generic Managerial Skills, If any
• Good command over English
• Ability to work in shifts
• Ability to work in 24x7 support environment
Salary Range: $110,000 - $116,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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