Job SummaryWe are seeking an experienced Salesforce Data Product Owner / Scrum Master to lead Agile delivery for Salesforce data and platform initiatives. This hybrid role combines end-to-end product ownership with hands-on Scrum facilitation to ensure delivery of high-quality Salesforce solutions aligned with business objectives.
The ideal candidate will have strong experience in Agile methodologies, stakeholder management, and Salesforce platforms, with the ability to drive delivery predictability, business value, and continuous improvement across enterprise environments.
Key ResponsibilitiesProduct Ownership- Own and manage the Salesforce product backlog aligned with business goals and data strategy
- Define and maintain product vision, roadmap, and release plans across Salesforce platforms (Sales, Service, Experience Cloud)
- Translate business and data requirements into well-defined user stories with acceptance criteria
- Prioritize backlog items to maximize business value while balancing scope, timelines, dependencies, and risks
- Collaborate with architects, data leads, and technical teams to ensure solution feasibility and alignment
Scrum Master & Agile Leadership- Facilitate Agile/Scrum ceremonies including sprint planning, stand-ups, reviews, and retrospectives
- Coach teams on Agile principles, Scrum practices, and continuous improvement
- Identify and remove impediments while managing delivery risks
- Track and report Agile metrics such as velocity, burndown, and release progress
- Drive Agile maturity and consistent execution across delivery teams
Stakeholder & Delivery Management- Act as a central point of accountability across stakeholders and delivery teams
- Facilitate requirement workshops, backlog refinement, and release planning sessions
- Provide transparent updates on delivery progress, risks, and mitigation plans
- Ensure alignment with enterprise governance, security, and compliance standards
Salesforce-Focused Responsibilities- Ensure alignment with Salesforce best practices and platform capabilities
- Support UAT planning, execution, and business sign-off for releases
- Coordinate with Salesforce admins, developers, QA, integration, and data teams
- Ensure production readiness, cutover planning, and post-release stabilization
Required Qualifications- 8-12 years of overall IT experience
- 5+ years of experience as a Product Owner and/or Scrum Master in Agile environments
- Strong experience with Salesforce platforms (Sales Cloud, Service Cloud, Experience Cloud)
- Proven experience managing enterprise stakeholders and cross-functional teams
- Hands-on experience with Agile tools such as JIRA and Confluence
- Excellent communication, facilitation, prioritization, and decision-making skills
Preferred Qualifications- Salesforce certifications (e.g., Administrator, Sales Cloud, Service Cloud, Business Analyst)
- Scrum certifications such as CSM, PSM I/II, or SAFe Agilist
- Experience in Healthcare, Insurance, or large enterprise environments
- Experience working in onshore-offshore delivery models
- Familiarity with Scaled Agile / SAFe frameworks
Certifications (If Any)- Salesforce certifications preferred (Administrator, Sales Cloud, Service Cloud, Business Analyst)
- Scrum certifications preferred (CSM, PSM I/II, SAFe Agilist)
