Our team delivers and supports critical client relationship management capabilities that enable client onboarding, deal execution, and ongoing client servicing. We work closely with business and technology teams to ensure our CRM platform operates effectively, supports business priorities, and continues to evolve to meet changing needs. By combining operational excellence with continuous improvement, we help drive efficient workflows, data integrity, and a seamless user experience across the platform.
While Macquarie offers hybrid working for many of our roles, this role does require 4 days a week in our advertised location.
What role will you play?Press space or enter keys to toggle section visibility
As a 12 month contractor you will take ownership of the day-to-day operation and ongoing enhancement of our CRM platform, ensuring it effectively supports business-critical processes and delivers a reliable experience for stakeholders. Acting as a key link between business users and technology teams, you will manage platform priorities, resolve complex issues, and balance operational support with strategic improvement initiatives.
You will oversee the platform backlog, prioritizing work based on business impact and urgency while maintaining continuity for activities that support client onboarding, transaction execution, and client servicing. You will identify opportunities to improve processes, optimize platform performance, and increase automation, helping the business operate more efficiently and effectively. Reporting to the CRM Product Owner, you will work closely with business stakeholders, technology teams, and delivery partners to drive outcomes that support business growth and operational excellence during your 12 month contract.
What you offerPress space or enter keys to toggle section visibility
• 5+ years of experience administering and supporting Salesforce or a comparable enterprise CRM platform, including system architecture, workflows, approval processes, and data management
• Proven ability to troubleshoot complex platform issues, manage priorities, and coordinate resolution across business and technology teams
• Experience supporting client onboarding, transaction lifecycle, client servicing, or other business-critical operational workflows
• Strong stakeholder management and communication skills, with the ability to translate technical concepts into practical business outcomes and influence decision-making
• Proactive and outcome-focused approach with a strong sense of ownership, experience managing data quality and governance processes, and a commitment to continuous improvement and platform optimization
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
About Commodities and Global MarketsPress space or enter keys to toggle section visibility
Commodities and Global Markets is a global business offering capital and financing, risk management, market access, physical execution and logistics solutions to its diverse client base across Commodities, Financial Markets and Asset Finance.
Empowering all kinds of bright and driven peoplePress space or enter keys to toggle section visibility
