Role descriptionSalesforce Communications Cloud ArchitectEmployment Type: Full-Time
OverviewWe are seeking a hands-on Salesforce Communications Cloud (Vlocity CPQ) specialized Architect (both Solution Architecture & Technical Architecture) to lead the technical design, architecture, and implementation of enterprise-level Salesforce solutions. This role requires strong experience with Salesforce core platform features, integrations and large data volumes (LDV). The Technical Architect will support technical design, lead development including hands on coding with LWC, Apex as well as supporting developers. This role requires excellent client communication and collaboration throughout the project lifecycle.
Key ResponsibilitiesClient-Facing Responsibilities- Translate business and functional requirements into scalable technical solutions.
- Lead technical discovery and design sessions with client stakeholders.
- Present architectural recommendations and solution designs in clear, professional language.
- Manage technical scope, constraints, and expectations throughout the engagement.
- Serve as the primary escalation point for all technical questions and issues.
Architecture and Solution Design- Define end-to-end Salesforce architecture for complex, multi-cloud implementations.
- Design integration between Salesforce and external systems using REST, SOAP, Platform Events, and middleware tools.
- Evaluate and design solutions that support large data volumes (LDV) and high-performance use cases.
- Create technical design documents, data models, integration specifications, and sequence diagrams.
- Ensure all solutions follow Salesforce best practices, security standards, and platform limits.
Technical Delivery and Development Support- Provide hands-on technical guidance to Technical Leads and Developers.
- Hands on development work in Apex, Lightning Web Components (LWC), Visualforce, and integration frameworks as needed.
- Establish and enforce coding standards, integration patterns, CI/CD practices, and testing strategies.
- Validate that the implemented solution aligns with the approved architecture.
- Support troubleshooting, debugging, and optimization activities.
Internal Leadership Responsibilities- Identify and escalate critical project risks and scope changes.
- Support sales and pre-sales efforts, including solutioning and change order reviews.
- Provide architectural leadership and platform guidance to internal teams.
Required Qualifications- 10+ years of hands-on Salesforce experience.
- 5+ years of Salesforce Technical Lead/Lead Development experience.
- 3+ years in a Salesforce Technical Architect role.
- 3+ years Salesforce Communications Cloud experience Required
- Strong expertise in Apex, LWC, Visualforce, SOQL and core Salesforce platform capabilities.
- Proven experience designing and implementing integrations using APIs and middleware.
- Strong understanding of Salesforce security model, sharing rules, governor limits, and data modeling.
- Experience designing solutions for large data volumes (LDV).
- Understanding of DevOps tools and processes, including Salesforce DX, Git, and CI/CD pipelines.
- Experience working on enterprise-scale Salesforce implementations in BFSI industry/domain
Preferred Qualifications- Experience with other Salesforce products such as but not limited to Sales Cloud, Service Cloud, Revenue Cloud, Marketing Cloud and Financial Services Cloud.
- Experience with middleware tools such as Informatica, Hadoop or similar.
- Knowledge of JavaScript frameworks such as React.
- Familiarity with data migration tools and ETL processes.
- Experience working in Agile environments.
Certifications (Preferred)- Salesforce Communications Cloud
- Salesforce Certified Application Architect
- Salesforce Certified System Architect
- Salesforce Integration Architect
- Salesforce Data Architect
- Salesforce Sharing and Visibility Architect
