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Job Summary
The Salesforce Business Systems Analyst / Product Owner (BSA/PO) acts as a bridge between business stakeholders and technical teams, ensuring successful delivery of Salesforce solutions aligned with business goals. The role involves requirement analysis, backlog management, stakeholder coordination, and driving Agile delivery.

Key Responsibilities
• Understand business needs and translate them into clear functional and technical requirements.
• Elicit, analyze, and document business processes, user stories, and workflows.
• Identify gaps, risks, and improvement opportunities in existing processes.
• Ensure requirements are complete, traceable, and aligned with business objectives.
• Own, define, and prioritize the product backlog based on business priorities.
• Create and refine user stories with clear acceptance criteria.
• Participate in sprint planning, backlog grooming, and Agile ceremonies.
• Drive delivery timelines by removing blockers and coordinating across teams.
• Act as the primary point of contact between business users, PMs, and development teams.
• Gather feedback, manage expectations, and ensure alignment across stakeholders.
• Provide regular updates on progress, risks, and dependencies.
• Support Salesforce modules such as Sales Cloud, Service Cloud, or Experience Cloud.
• Support configuration, customization, and enhancements aligned with business needs.
• Collaborate with developers on solution design and feasibility.
• Define test scenarios and acceptance criteria.
• Support UAT and validation to ensure solutions meet business expectations.
• Ensure end-to-end quality of deliverables.
• Create business requirement documents (BRD), functional specifications, and process flows.
• Maintain proper documentation for traceability and audit readiness.
• Provide reports and insights to support decision-making.

Required Qualifications
• 5+ years of experience as a Business Analyst / Product Owner.
• Strong experience with the Salesforce platform, preferably Sales Cloud or Service Cloud.
• Good understanding of Agile methodologies, including Scrum and Kanban.
• Excellent communication and stakeholder management skills.
• Ability to translate business needs into technical requirements.
• Experience with tools such as Jira, Confluence, and Visio.

Preferred Qualifications
• Salesforce Admin certification or relevant Salesforce certification.
• Knowledge of Salesforce integrations, data models, and reporting.
• Experience in an enterprise or healthcare domain.

Notes

Mandatory Areas

Must Have Skills - Salesforce business analyst

Skill 1 - Yrs of Exp - Salesforce BSA

Skill 2 - Yrs of Exp - Healthcare experience

Skill 3 - Yrs of Exp -

Skill 4 - Yrs of Exp -

Good To have Skills -

Skill 1 - Yrs of Exp -

Skill 2 - Yrs of Exp -

Skill 3 - Yrs of Exp -

Skill 4 - Yrs of Exp -

Mandatory if Applicable

Domain Experience (If any ) -

Must have Certifications -

Location -

Onsite Requirement - No

Number of days onsite -

If Onsite - Office Address -