Job Summary
The SAP S/4HANA Public Cloud - Service Management Consultant will provide functional consulting and hands-on configuration support for SAP Service Management and S/4HANA Service solutions. The role will focus on service processes, organizational structures, site-specific configuration, requirements gathering, testing, and implementation activities while working independently with business and technical stakeholders.
Key Responsibilities
• Configure and support SAP Service Management and S/4HANA Service functionality in SAP S/4HANA Public Cloud environments.
• Configure enterprise and organizational structures based on business requirements.
• Perform site-specific and manual SAP configuration activities.
• Configure and support Service Orders, Service Contracts, and Service Notifications.
• Support Warranty, Repair/Refurbishment, Service Billing, and RRB processes.
• Conduct requirements gathering sessions and facilitate business workshops.
• Translate business requirements into functional designs and SAP configuration solutions.
• Execute functional testing, support integration testing, and assist with user acceptance testing.
• Support implementation activities, issue resolution, and configuration troubleshooting.
• Work independently with business stakeholders and project teams to deliver Service Management solutions.
Required Qualifications
• Strong hands-on experience with SAP Service Management / S/4HANA Service.
• Hands-on experience with SAP S/4HANA Public Cloud.
• Strong configuration experience with enterprise and organizational structures.
• Experience performing site-specific and manual SAP configuration.
• Strong experience with Service Orders, Service Contracts, and Service Notifications.
• Experience with Warranty, Repair/Refurbishment, Service Billing, and RRB processes.
• Strong functional consulting and requirements-gathering experience.
• Experience conducting business workshops and translating requirements into functional solutions.
• Strong experience with functional testing and implementation activities.
• Ability to work independently and provide hands-on configuration support
