Tata Consultancy Services

Salesforce Business Analyst

Tata Consultancy Services$90K — $110K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Relevant degree in Engineering or related field
  • 5+ years as a Functional Lead in Salesforce within the financial industry
  • Proven track record in delivering Salesforce solutions at scale in regulated environments
  • In-depth knowledge of banking workflows, customer lifecycles, and financial compliance
  • Strong experience with Salesforce Financial Services Cloud and integrations with banking systems and datalakes
  • Ability to facilitate discussions among cross-functional teams and engage with senior leaders
  • Familiarity with Agile methodologies, Jira, Confluence, and DevOps pipelines.

Responsibilities

  • Collaborate with business stakeholders to align on goals and pain points
  • Conduct workshops and gather requirements from Product Owners and technical leads
  • Identify Salesforce solutions and propose custom options when necessary
  • Prepare materials for design authority reviews to ensure optimal solutions
  • Conduct impact analysis on Salesforce processes and present findings
  • Create functional artifacts including User Stories and documentation
  • Lead refinement sessions during scrum and support QA with requirement clarification

Benefits

  • Healthcare coverage including medical, dental, and vision
  • 401(k) with company match
  • Paid time off and holidays
  • Professional development opportunities
  • Flexible work arrangements and remote options
Full Job Description
Required skill set """Key Skills: """Required Skills: • Salesforce BA - Relevant college, university, or post-graduate degree in Engineering or related education • Good years of experience working as a Functional Lead in Salesforce and 5+ years experience financial industry • Proven experience delivering Salesforce solutions at scale in a highly regulated, enterprise scale environments • Deep understanding of banking workflows, customer and product lifecycle and financial compliance • Strong experience with Salesforce Financial Services cloud and integration with core banking systems and datalakes • Ability to lead conversations with cross functional teams and engage effectively with executives, senior leaders and technical teams • Familiarity with Agile delivery, Jira, confluence and DevOps pipelines in enterprise settings Roles and responsibilities: • Collaborate with business stakeholders to understand business objectives, requirements, as-is and future state business processes and pain points • Conduct workshops, interviews and requirement gathering and refinement sessions with Product owners and other relevant stakeholders - including architects and tech leads • Identify and propose best possible Salesforce out of the box solution for the problem statement and if gaps exist, propose suitable custom solution in collaboration with tech lead and UX teams. • Prepare and present material to Program Salesforce design authority for review of problem statement and proposed solution options to arrive at the best possible outcome thats acceptable to business and technology teams • Perform POC and impact analysis on existing Salesforce processes, config urations and data and present options to Product Owner • Create functional artifacts such as solution refined Epics, broken down User stories ready for development, functional documentation summarized in confluence page. • Participate in all scrum ceremonies and lead squad refinement sessions • Support QA by providing functional scenarios, clarifying requirements and reviewing test cases against business needs • Assist in defect triage and resolution • Ensure compliance with Salesforce with best practices and security standards"""

About Tata Consultancy Services

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
Learn more about Tata Consultancy Services
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