We are looking for a Salesforce Business Analyst in our Deland, FL office!

• This is an in-office position (5 days in office, not hybrid or remote).
• Sponsorship is not available for this position.

Summary: The Salesforce Business Analyst serves as the liaison between business stakeholders and technology teams to maximize the value of the Salesforce platform and related business applications. This position is responsible for gathering business requirements, analyzing processes, identifying opportunities for improvement, and delivering scalable Salesforce solutions that support sales, customer service, marketing, operations, and other business functions.

The Salesforce Business Analyst collaborates with stakeholders across the organization to understand business objectives, document requirements, design solutions, support implementation efforts, and drive user adoption. This role combines business process expertise, analytical problem-solving, and Salesforce platform knowledge to ensure technology investments align with strategic business goals and deliver measurable value.

Essential Duties:

• Partner with business stakeholders to gather, document, and prioritize business requirements for Salesforce and related systems.
• Analyze current business processes and identify opportunities to improve efficiency, data quality, automation, reporting, and user experience.
• Translate business requirements into detailed functional specifications and user stories for technical teams and system administrators.
• Facilitate workshops, interviews, and discovery sessions to understand operational needs and process challenges.
• Collaborate with Salesforce Administrators, Developers, Architects, and third-party vendors to design and implement solutions.
• Support Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and other platform capabilities as applicable.
• Define and document business processes, workflows, use cases, process maps, and system requirements.
• Participate in solution design reviews to ensure proposed solutions meet business objectives and comply with platform best practices.
• Develop and execute User Acceptance Testing (UAT) plans and coordinate testing activities with business stakeholders.
• Assist with change management, end-user training, communication plans, and user adoption initiatives.
• Monitor application performance, user feedback, and business outcomes to identify enhancement opportunities.
• Support data governance initiatives, data quality improvement efforts, and reporting standardization.
• Create dashboards, reports, and metrics that provide actionable business insights.
• Maintain project documentation, process documentation, training materials, and functional specifications.
• Assist project managers and leadership teams with project planning, prioritization, status tracking, and resource coordination.
• Follow the Group Code of Conduct and Group Compliance.
• Follow Compliance requirements per "KNA-SOP-1705 Compliance Roles and Responsibilities."
• Performs all other duties as assigned.

Key Responsibilities - Aligned to Technical Leadership:

• Serve as the primary business analyst for Salesforce-related projects, enhancements, and operational support activities.
• Work closely with stakeholders to ensure technology solutions align with business goals and strategic initiatives.
• Facilitate communication between business users and technical teams throughout the project lifecycle.
• Lead requirements gathering, process analysis, solution validation, and user acceptance activities.
• Promote best practices related to CRM adoption, process standardization, data quality, and system utilization.
• Identify risks, dependencies, and improvement opportunities associated with Salesforce implementations and enhancements.
• Support continuous improvement initiatives by leveraging Salesforce capabilities and process optimization techniques.
• Ensure solutions are scalable, maintainable, and aligned with established governance standards.

Education/Experience:

• Bachelor's degree in Business Administration, Information Systems, Computer Science, Business Analytics, Engineering, or related field required.
• Minimum 3 years of experience as a Business Analyst, Systems Analyst, Salesforce Analyst, or related role.
• Minimum 2+ years of hands-on experience supporting Salesforce implementations, enhancements, or administration.
• Strong understanding of Salesforce platform functionality, including Sales Cloud and Service Cloud.
• Experience gathering and documenting business requirements using interviews, workshops, process mapping, and user stories.
• Experience working within Agile, Scrum, Waterfall, or hybrid project methodologies.
• Knowledge of CRM processes including lead management, opportunity management, customer service, case management, and reporting.
• Familiarity with Salesforce security models, permissions, profiles, roles, workflows, flows, and reporting capabilities.
• Salesforce Business Analyst Certification, Salesforce Administrator Certification, or equivalent certification preferred.
• Experience working with data migration, data integration, and data quality initiatives preferred.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Travel up to 50%

Personal Attributes

The successful candidate will exhibit the following attributes:

Collaborative Business Mindset

• Naturally builds trust with stakeholders by listening carefully and seeking to understand different business perspectives.
• Thinks beyond isolated requests and considers how business needs, technology, and practical outcomes connect.

Practical Analytical Judgment

• Approaches complex problems with curiosity, logic, and patience to separate symptoms from root causes.
• Uses sound judgment when weighing data, business context, and competing priorities.

Service-Oriented Patience

• Shows patience and respect when supporting internal customers with different needs, priorities, and levels of system familiarity.
• Is motivated by helping others experience systems and processes as clear, useful, and approachable.

Clear Collaborative Communicator

• Communicates with clarity, patience, and awareness of the audience's level of technical understanding.
• Brings a steady, constructive presence to conversations involving different perspectives or unclear expectations.

Adaptable Improvement Mindset

• Is naturally curious about better ways of working without losing sight of what is realistic and useful.
• Remains open-minded as tools, information, and processes evolve, while relying on thoughtful judgment rather than change for its own sake.

Reliable Follow-Through

• Stays steady and organized when managing competing priorities, changing details, or time-sensitive needs.
• Takes personal pride in dependable follow-through, accuracy, and quality without needing close supervision.

Other Skills and Requirements:

• Strong understanding of Salesforce platform functionality and CRM best practices.
• Experience with Salesforce reporting, dashboards, workflows, Flow automation, and data management tools.
• Knowledge of business process modeling and documentation methodologies.
• Familiarity with project management and Agile collaboration tools such as Jira, Azure DevOps, or similar platforms.
• Advanced proficiency in Microsoft Office applications including Excel, Word, PowerPoint, Outlook, and Teams.
• Experience with data analysis, reporting, and business intelligence tools is preferred.
• Strong organizational, facilitation, presentation, and stakeholder engagement skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Physical Demands:

The physical demands described here are representative of those that may be encountered while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Office-Based Work: The role primarily involves office-based work, including meetings, business analysis, process documentation, project coordination, and support of Salesforce-related activities.
• Computer and Equipment Use: Work may frequently involve the use of a computer, standard office equipment, Salesforce, Microsoft Office applications, collaboration tools, dashboards, reports, and other business systems.
• Information Review: Work may include regular review of digital and printed information, including business requirements, workflows, process maps, reports, dashboards, testing materials, training documents, and project documentation.
• Communication and Interaction: The position may involve regular communication and collaboration with business stakeholders, end users, technical teams, project teams, leadership, and third-party vendors through meetings, workshops, presentations, and written documentation.
• Travel and Site Visits: The role may require travel up to 50% to support stakeholder engagement, discovery sessions, implementation activities, training, user adoption, or business process review at company or customer locations.
• Lifting and Handling: The role may occasionally involve lifting, carrying, or moving office materials, documents, equipment, or supplies weighing up to 10 pounds.

We offer a comprehensive benefits package including 401k with company match, Medical, Dental, Vision, Identity Theft Protection, Critical Illness, Accident, Hospital Indemnity, Pregnancy and Parental Leave, Fitness Reimbursement, Educational Assistance, Life, AD&D, Short- and Long-Term Disability, and Life Assistance Program.