Sales Representative American Tin Ceilings @ Renovation BrandsAbout the Role:In this role, you'll help customers find the right products by responding to inbound calls and inquiries while gradually expanding into outbound prospecting as you become more familiar with our products and customers. You'll guide customers from their initial inquiry through the close of the sale, answer questions, recommend the best solutions for their needs, and explain the value and benefits of our products.
As you grow in the role, you'll also reach out to prospective customers to build new relationships and generate sales opportunities. Throughout every interaction, you'll deliver exceptional customer service and help ensure a positive customer experience. This role supports our American Tin Ceilings brand.
- Location: 100% Remote. (Required to work from any location within the USA.)
- Reports to: Senior Sales & Customer Service Manager.
- Total Compensation: $85,000 - $95,000 estimated within first 12 months.
- Hourly Rate: $26.50 - $31.00
- Commission: Uncapped sales commission plan. Paid monthly.
- Schedule: Full-time. 40 hours. Primarily M-F. Available for some evenings and weekends.
Responsibilities: Customer Inquiries and Sales- Influence sales by managing inbound customer inquiries.
- Handle customer calls in a professional and personable manner.
- Respond quickly and accurately to customer inquiries via telephone, email, and chat.
- Close sales and achieve monthly quotas.
Outbound Prospecting- Gradually increase outbound prospecting activities as onboarding is completed and product knowledge is developed.
- Proactively identify and engage prospective customers to generate new sales opportunities and build the pipeline.
Customer Orders- Deliver precise and prompt estimates to customers with proactive follow up to secure the sale.
- Monitor order status to ensure accurate and timely processing.
- Navigate company specific system, NetSuite, to enter estimates, orders, and document sales inquiries.
- Set up and maintain accurate records and notes in NetSuite.
- Computer data entry for orders or sales.
Customer Service- Report trends related to sales questions, product specifications, and customer desires.
- Complete ad hoc projects and tasks related to sales/product issues.
- Collaborate with Resolutions, Operations, Accounting, and other departments in regard to timely resolution of customer issues.
- Make recommendations for process improvements.
- Report website problems and inconsistencies.
Product Knowledge - Stay informed and knowledgeable on all assigned products.
- Identify cost-effective benefits of various products.
- Correspond with suppliers on product issues and needs.
Qualifications & Skills:- 3+ years of inside sales experience within Commercial Interiors and/or Building Materials industries.
- Established sales skills and proven sales record.
- Customer service oriented, with the ability to meet sales goals.
- Ability and willingness to work on weekends and holidays, as needed.
- Outbound prospecting experience is a nice-to-have.
- Proficient computer, typing data entry skills.
- Ability to thrive in a fast-paced, changing environment.
- Strong organization and time management skills.
- Ability to multitask and work independently.
- Excellent written and verbal communication skills.
Candidate Experience: - Ensuring a smooth and enjoyable candidate experience is very important to us at Renovation Brands. For transparency, our interview process varies in length, depending on the position and appropriate number of interview stages.
- Collaboration is a key proponent of success at Renovation Brands, which is on display during our interview process for a number of positions where it is common to have members of our Senior Leadership Team as well as your future manager partake as Interviewers. This provides candidates with immediate facetime and rapport building.
Artificial Intelligence (AI) Usage:- Candidate Use of AI - We recognize that AI tools can be helpful in preparing for your job search. While you're welcome to use AI for research and preparation, all assessments, applications, and interviews should reflect your own experience, skills, and ideas. We want to get to know the real you.
- Renovation Brands Use of AI - Renovation Brands uses AI tools to support our hiring process. AI-assisted outputs are always reviewed by a qualified member of our talent team before any decisions are made. No rejection, advancement, or offer decision is made by AI alone.
