Sales Program Manager

Marmon Holdings, Inc. • $80K — $95K *
Orange Park, FL 32073In-Person
Aerospace & Defense
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Marketing, Operations, Engineering, or a related field preferred.
  • Five years of experience in aerospace or a related industry preferred.
  • Previous experience in sales, purchasing, account management, customer service, or a related customer-facing role preferred.
  • Strong customer service and relationship-management skills.
  • Excellent verbal and written communication skills.
  • Strong organizational skills for managing multiple accounts and deadlines.
  • Proficiency with CRM systems and other business management tools.

Responsibilities

  • Serve as primary contact for assigned customers, providing timely, professional support.
  • Manage Requests for Quote (RFQs) and develop competitive pricing strategies.
  • Follow up on quotes, analyze results, and improve pricing strategies.
  • Collaborate with Sales teams to grow existing accounts and develop relationships.
  • Process customer purchase orders and support sales fulfillment activities.
  • Coordinate with Operations for order scheduling and delivery requirements.
  • Communicate proactively with customers throughout the order process.

Benefits

  • Access to customer-centric projects and initiatives.
  • Potential for professional growth and development in a dynamic industry.
  • Collaboration with multi-functional teams across the organization.
Full Job Description
The Program Manager serves as a key link between our customers and internal teams, managing customer relationships, sales opportunities, and order fulfillment from initial request through delivery. This position acts as a primary point of contact for customers and works closely with Inside Sales, Outside Sales, Operations, and other internal departments to provide world-class service and support continued business growth.

The ideal candidate is customer-focused, highly organized, and commercially minded, with the ability to manage multiple priorities while identifying opportunities to strengthen customer relationships and grow sales.

Key Responsibilities
  • Serve as a primary point of contact for assigned customers, providing timely, professional, and responsive support.
  • Manage inbound Requests for Quote (RFQs) and develop competitive pricing strategies to deliver accurate and timely quotations.
  • Follow up on open quotes and analyze results to identify trends, improve pricing strategies, and increase sales conversion.
  • Partner with Inside and Outside Sales teams to identify opportunities, grow existing accounts, and develop long-term customer relationships.
  • Process customer purchase orders and complete the administrative activities necessary to support successful sales and order fulfillment.
  • Coordinate with Operations to manage order scheduling, product availability, shipment status, and delivery requirements.
  • Communicate proactively with customers throughout the entire order fulfillment process.
  • Expedite and track customer orders to ensure products and services are delivered accurately and on time.
  • Monitor pending sales opportunities using the Quote Database and other internal systems.
  • Maintain accurate customer information, activity, and opportunities within Customer Relationship Management (CRM) systems and customer portals.
  • Develop a strong understanding of customer requirements, preferences, and business objectives to provide value-added solutions.
  • Provide product knowledge and expertise to help customers identify solutions that meet their needs.
  • Source non-stock and buyout products as needed to meet customer requirements.
  • Monitor industry trends, end-user activity, and aircraft platform build rates to anticipate customer needs and potential sales opportunities.
  • Resolve customer concerns and complaints promptly and professionally to maintain strong relationships and customer satisfaction.
  • Develop and improve systems and processes that increase efficiency, standardize workflows, and support successful project execution.
  • Prepare and communicate account updates, forecasts, and performance information to internal and external stakeholders.
  • Collaborate with management and cross-functional teams to support customer satisfaction, operational excellence, and continued sales growth.


Education & Experience
  • Bachelor's degree in Business, Marketing, Operations, Engineering, or a related field preferred.
  • Five (5) years of experience in aerospace or a related industry preferred.
  • Previous experience in sales, purchasing, account management, customer service, or a related customer-facing role preferred.


Skills & Qualifications
  • Strong customer service and relationship-management skills.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to manage multiple customer accounts, priorities, and deadlines.
  • Ability to collaborate effectively across Sales, Operations, and other functional teams.
  • Strong analytical and problem-solving skills.
  • Commercial mindset with the ability to identify and pursue sales opportunities.
  • Ability to analyze customer and market trends and translate information into actionable business opportunities.
  • Strong attention to detail and commitment to timely, accurate customer service.
  • Proficiency with CRM systems and other sales or business management tools.


Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

About Marmon Holdings, Inc.

Marmon Holdings, Inc. Careers

Joining Marmon Holdings, Inc. presents a prime opportunity to be part of a team that values innovation, leadership, and diversity. As a global industrial organization, Marmon Holdings, Inc. offers a variety of job opportunities that cater to professionals seeking growth and development in their careers.

Explore Job Opportunities

Marmon Holdings, Inc. is actively hiring and offers positions that challenge and reward their employees. With a commitment to professional growth, the company provides a platform where skills and leadership converge to create impactful results. Explore the current openings and find the position that aligns with your career aspirations.

Internship Programs

For those at the beginning of their professional journey, Marmon Holdings, Inc. offers robust internship programs. These opportunities are designed to cultivate skills through hands-on experience, providing a strong foundation for future employment in various industries within the company.

Culture and Benefits

Marmon Holdings, Inc. is renowned for its inclusive culture that embraces diversity and fosters innovation. Employees enjoy a range of benefits that support both their professional and personal lives, enhancing job satisfaction and team cohesion. The company's commitment to diversity training ensures a workplace where everyone’s contributions are valued.

Professional Growth and Development

Career advancement is a cornerstone of Marmon Holdings, Inc.'s ethos. Employees are encouraged to take leadership roles, participate in networking events, and engage in continuous learning through various development programs. This focus on professional enhancement allows individuals to excel and lead in their respective fields.

Networking and Innovation

At Marmon Holdings, Inc., networking is seen as a key component of career advancement. Employees are encouraged to connect with peers and leaders within the company to exchange ideas and foster innovation. This collaborative environment is integral to the company’s success and the personal growth of its team members.

Join the Marmon Holdings, Inc. Team

Start your journey with Marmon Holdings, Inc. by applying today. Tailor your resume to reflect your unique skills and experiences, and prepare for an interview that could lead to a multitude of rewarding career paths within the company.

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Learn more about Marmon Holdings, Inc.
Industry
Manufacturing & Automotive
* Ladders Estimates

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