Sales Program Manager
Location: Riverside, CA
Salary Range: $120,000 - $140,000

Position Summary

The Sales Program Manager is responsible for leading and coordinating the successful execution of assigned strategic customer programs from contract award through final acceptance. This position serves as the primary commercial and program interface between ElDorado National (California), Inc. (ENC) and the customer, ensuring contractual obligations, project schedules, technical coordination, and customer expectations are achieved.

Key Responsibilities

This list of essential duties is not all-inclusive and may be expanded to include other duties, as management may deem necessary from time to time. The team member must be able to perform each essential job duty identified below satisfactorily. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential duties of this position unless doing so would create an undue hardship.

• Serve as the dedicated Program Manager and primary point of contact for the client throughout the program lifecycle.
• Coordinate all customer communications regarding production status, engineering issues, testing, delivery schedules, acceptance activities, warranty matters, and technical support.
• Lead recurring project meetings with the client and internal cross-functional teams.
• Coordinate activities between Sales, Engineering, Manufacturing, Service, Warranty, Supply Chain, Purchasing, Quality, and Finance to ensure contract milestones are achieved.
• Track all contract deliverables, action items, risks, change requests, and customer concerns to ensure timely resolution.
• Support vehicle acceptance activities and coordinate the resolution of punch list items.
• Work closely with the assigned Senior Engineer and Service organization to ensure prompt technical support and issue resolution.
• Coordinate warranty campaigns, corrective actions, field modifications, and technical investigations when required.
• Monitor program performance and escalate risks that could impact schedule, quality, cost, or customer satisfaction.
• Ensure all contractual reporting requirements and customer documentation are completed accurately and on schedule.
• Support contract compliance with warranty performance requirements, including minimizing bus out-of-service time through proactive coordination of internal resources.
• Coordinate additional internal resources when required to support customer operations, campaigns, or increased fleet deliveries.

Position Requirements

• Bachelor's degree in Business, Project Management, Engineering, or a related field required.
• At least 5-7 years of experience in sales project management, preferably in the transportation or manufacturing industry.
• Demonstrated experience managing large-scale, customer-facing projects, preferably involving government agencies, public transit, or other complex manufacturing programs.
• Strong knowledge of project management principles, vehicle manufacturing, production planning, supply chain coordination, commissioning, warranty support, and customer order fulfillment.
• Knowledge of government procurement processes, FTA-funded transit procurements, bid execution, and public agency contracting preferred.
• Proven ability to serve as the primary customer interface for high-value programs while building strong relationships and managing customer expectations.
• Exceptional project management, organizational, and problem-solving skills with the ability to manage multiple priorities, mitigate risks, and deliver projects on schedule.
• Demonstrated ability to lead and influence cross-functional teams, including Sales, Engineering, Manufacturing, Supply Chain, Quality, Service, and Finance, without direct authority.
• Excellent verbal and written communication, presentation, negotiation, and conflict resolution skills, with the ability to communicate effectively at all levels of the organization and with executive-level customer representatives.
• Self-motivated with the ability to work independently, exercise sound judgment, and thrive in a fast-paced, evolving environment.
• Ability and willingness to travel extensively, including maintaining a regular on-site presence at customer facilities as required to support project execution and contractual commitments.
• Proficiency with Microsoft Office Suite (Excel, Word, Teams, Outlook) and project management, CRM, or ERP systems.

Preferred Qualifications

• Experience managing customer-facing projects valued at multiple millions of dollars preferred.
• Experience supporting government or municipal customers strongly preferred.
• Project Management Professional (PMP) certification is a plus.

Work Environment

This is an onsite position requiring travel frequently between ENC facilities and LACMTA sites as required. Additionally, this position requires extensive interaction with customer personnel and regular on-site work at LACMTA facilities. The Program Manager will spend significant time supporting vehicle production, acceptance, technical issue resolution, program meetings, and warranty coordination while maintaining close collaboration with ENC manufacturing and engineering teams.

Benefits

• Comprehensive benefits package: Medical (including FSA & HSA), dental, vision, life and disability insurance, EAP, mental health, and wellness programs
• 401(k) with employer match
• Paid time off and twelve (12) paid holidays
• Employee referral program
• Career growth and development opportunities

Career Growth at ENC

We believe great careers and leaders are built from within. Many of our team members have advanced into roles that lead or into specialized technical positions. We invest in hands-on training, skill development, and long-term career pathways within manufacturing operations.