- Location: Denver, CO (hybrid - Tue/Wed/Thu in office)
- Reports to: CEO
The roleWe're hiring a Sales Product Specialist to run the technical sales motion at Ombud - the role that bridges product capability and customer outcome. You will own demos, proofs of concept, technical discovery, RFP and security questionnaire responses, sales enablement, and the demo environments and integrations that make our sales team credible in front of enterprise buyers.
The person who held this role previously came from an enterprise implementation background (Oracle ERP Cloud at KPMG) before moving into presales. That combination - knowing how enterprise software actually gets deployed, plus knowing how to sell it - is what makes this seat work. We are explicitly looking for the same profile.
What you'll own- End-to-end technical sales support: discovery, demos, custom builds, trials, proofs of concept.
- RFP and security questionnaire responses for active deals - Ombud's own platform is the tool you'll use, so you'll know it intimately.
- Demo environment design and maintenance: keep them current, relevant, and persuasive.
- Integration prototypes: HubSpot, Salesforce, Office365, Slack, Chrome extension, Excel add-in, and customer-specific connectors as deals require.
- Sales enablement: onboarding new AEs, training the sales team on product updates, building battlecards and competitive positioning against Loopio and Responsive.
- Executive and Board reporting on technical wins, POC outcomes, and presales metrics.
- Strategic renewals and upsells where technical depth is the deciding factor.
- Voice of the customer back into the product team - what's missing, what's broken, what's winning.
Must-haves- 5+ years of combined experience in enterprise software, with at least one tour in implementation/consulting (e.g., ERP, CRM, or SaaS implementation at a Big Four, systems integrator, or vendor professional services team) AND at least two years in presales / sales engineering.
- Detail-oriented to the point of being noticeable. This role is where small errors become lost deals.
- Demonstrated ability to map complex enterprise business problems to technical solutions and articulate them to both technical buyers and executive economic buyers.
- Hands-on fluency with generative AI tools (Claude, ChatGPT, Gemini, etc.) and familiarity with how LLMs and RAG architectures work at a conceptual level.
- Experience building and delivering technical demonstrations to enterprise audiences.
- Comfortable owning RFP and security questionnaire responses - directly, not as a coordinator.
- Willingness to be in-office Tuesday through Thursday in Denver.
Nice-to-haves- APMP membership or active involvement in the Rocky Mountain Chapter.
- Prior experience in the response management, sales enablement, or revenue operations software category.
- Scripting or light development skills (Python, JavaScript, SQL) to build custom POC integrations without engineering support.
- Experience selling into or implementing for Workday, UKG, Salesforce, ServiceNow, or similar enterprise ecosystems.
What success looks likeFirst 30 days- Complete product certification, shadow active deals, and inherit the existing demo library.
- Run your first three solo demos by the end of week four.
- Take ownership of one active POC.
First 60 days- Lead the technical workstream on at least two enterprise opportunities.
- Refresh demo environments with current product capabilities (Native engine, Editorial Workflows, self-service).
- Build first competitive battlecard refresh.
First 90 days- Independently own the technical sales function across all active opportunities.
- Deliver first quarterly presales metrics report to the executive team.
- Onboard the new Commercial AE and any subsequent sales hires.
Why OmbudThis is the seat where technical depth meets revenue impact. The person in this role is, in practice, the most influential individual contributor on the go-to-market team. You will sit at the intersection of every active enterprise deal and every product decision, and you will have direct line of sight to the CEO and the engineering organization.
