Shift:
The regular hours for this position are day shift.

Job Description:

The Sales Operations Representative supports day-to-day sales operations activities by assisting Sales Account Managers, senior Sales Operations team members, and cross-functional partners with order management, customer communication, data maintenance, and shipment follow-up. This role is designed for an early-career professional who is developing foundational knowledge of sales operations, customer support, ERP/CRM systems, and semiconductor or high-tech manufacturing processes.

Key Responsibilities:

Account & Customer Management

• Support assigned customer accounts under the guidance of senior Sales Operations team members.
• Assist Sales Account Managers with routine account activity, customer follow-up, and internal coordination.
• Develop professional working relationships with customer procurement, operations, and internal support teams.
• Provide timely updates on order status, shipment timing, and open action items as directed.

Forecast Management & Demand Alignment

• Assist with collecting and updating customer demand information in coordination with Sales Account Managers.
• Support forecast data entry, validation, and follow-up to help maintain accurate demand information.
• Coordinate with Planning and senior team members to confirm basic supply and schedule information.
• Maintain CRM and ERP records accurately, including customer information, order details, and follow-up notes.

Order Management & Execution

• Support order management activities from purchase order receipt through shipment under supervision.
• Assist with order entry and validation, including checking accuracy of part numbers / configurations, delivery dates, customer-specific requirements.
• Help track backlog, expedite requests, pushouts, and order changes while escalating issues as needed.
• Coordinate with internal teams to confirm customer requirements and support schedule alignment.

On-Time Delivery & Supply Chain Coordination

• Monitor shipment status and support on-time delivery follow-up for assigned orders or accounts.
• Assist Planning and Supply Chain teams by gathering updates related to capacity constraints, long lead-time materials, build and qualification timelines.
• Identify and communicate potential schedule risks to senior team members for guidance.
• Support escalation tracking by documenting issues, owners, and next steps.

New Product Introduction (NPI) / Design Support

• Assist with tracking new probe card design activity and related customer or engineering updates.
• Support coordination across Sales, Engineering, and Operations by helping track customer qualifications, first silicon / first article timelines, design iterations and revisions.
• Update NPI milestone trackers and follow up on open items as assigned.
• Help ensure customer updates are communicated clearly and consistently through the appropriate account owner.

Cross-Functional Collaboration

• Support coordination across key functional teams, including sales, planning, supply chain, engineering, manufacturing / operations.
• Participate in account reviews, supply/demand calls, and production meetings to capture updates and action items.
• Follow up with internal stakeholders to support customer commitments and operational priorities.
• Maintain reports, trackers, and KPI data to support visibility into account and order status.
• Identify routine process issues and suggest improvements to senior team members or management.

Preferred Qualifications & Experiences:

• Bachelor's degree in Business, Supply Chain, Engineering, or related field preferred; equivalent experience may be considered.
• 0-2 years of experience in Sales Operations, Customer Operations, Customer Service, Supply Chain, or a related business support role.
• Interest in semiconductor, wafer test, high-tech manufacturing, or customer operations preferred.
• Basic understanding of, or willingness to learn Forecasting and demand planning concepts, Order management and ERP/CRM systems, Supply chain and manufacturing workflows.

Success Measures:

• Accurate and timely updates to customer, order, forecast, and shipment data.
• Effective follow-up on open orders, backlog items, and shipment status.
• Timely escalation of risks, issues, and customer-impacting changes.
• Reliable support for account reviews, trackers, reports, and cross-functional action items.
• Positive customer and internal stakeholder feedback on responsiveness and execution support.

Skills:
Communication, Customer Follow-Ups, Deadline Adherence, Detail-Oriented, High Accuracy, Issue Escalation, Microsoft Excel, Microsoft Office, Multitasking, Oracle, Problem Solving, Salesforce (Software), Willingness to Learn

Education & Experience:
Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience | Required

Pay Range:
$71,400.00 - $93,660.00

Pay Range Explained:
This role in Livermore, California pays between $71,400.00 and $93,660.00 per year, depending on your experience, skills, and background. Pay may vary in other locations. We offer a full benefits package, including medical, dental, vision, life insurance, disability coverage, a 401(k) with company match, employee stock purchase plan (ESPP), and paid time off. You'll also be eligible for quarterly profit-sharing bonuses and flexible spending or savings accounts.