ServiceNow

Sales Operations Manager

ServiceNow$95K — $115K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Marketing, or a related field
  • 3 years of experience in sales operations, preferably in B2B
  • Experience integrating AI into work processes
  • Exceptional writing, editing, and communication skills
  • Strong organizational skills and attention to detail
  • Solid understanding of quoting processes and tools
  • Experience with data analysis and performance metrics

Responsibilities

  • Participate in User Acceptance Testing (UAT) release cycles
  • Review and report on quote or booking-related incidents
  • Analyze incident data for trends and improvement strategies
  • Contribute to backlog prioritization meetings with insights and recommendations
  • Support in developing process documentation for sales operations
  • Foster strong relationships with key stakeholders
  • Act as a contact point for sales ops regarding quoting processes

Benefits

  • Flexible work persona options based on role requirements and employee preference
  • Opportunities for professional development and growth
  • Collaborative team environment
  • Engagement in strategic decision-making processes
  • Access to the latest AI tools and resources for workflow optimization
Full Job Description
Job Description

We are seeking a motivated and detail-oriented Sales Operations Manager to join our team in our San Diego office (In office 3 days each week). This role will focus on supporting and participating in User Acceptance Testing (UAT), managing our Global Sales Operations newsletter, overseeing quote or booking incident reviews and analytics, and participating in backlog prioritization. The ideal candidate will have a strong background in sales operations, excellent communication skills, and a passion for optimizing processes.

Key Responsibilities:
  • Active participation in User Acceptance Testing (UAT) release cycles including:
    • Support UAT Prep and Kick-off activities including User Acceptance Scenario preparation, Test Script creation, and review
    • Participate in User Acceptance Testing
    • Assist SOPs with any questions or help during User Acceptance Testing
    • Actively review defects during UAT and help coordinate resolutions for successful signoff
  • Quoting Process Incident Review & Analytics
    • Collaborate with DT to regularly review and report out Quote or Booking-related incidents, working with DT to identify root causes and coordinating with relevant teams for resolution
    • Analyze incident data to identify trends and develop strategies for systems and process improvement
    • Present findings and recommendations to senior management to inform strategic decisions
  • Quote to Order Backlog Prioritization:
    • Participate in backlog prioritization meetings, contributing insights and recommendations based on data analysis and stakeholder feedback
    • Collaborate with DT teams to ensure alignment on priorities
    • Foster strong relationships with sales, deals desk, finance, legal, DT, and other stakeholders to facilitate effective communication and collaboration
    • Act as a point of contact for sales ops teams regarding quoting processes and tools, providing guidance and support as needed
  • Process Documentation:
    • Support in developing and updating process documentation related to sales operations and quoting functionality
    • Regularly review and collaborate with the enablement team to optimize documentation to reflect best practices and changes in operations


Qualifications

To be successful in this role you have:
  • To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Bachelor's degree in Business, Marketing, or a related field
  • 3 years of experience in sales operations, preferably in a B2B environment
  • Exceptional writing, editing, and communication skills, with a keen eye for detail
  • Strong organizational skills and attention to detail
  • Strong understanding of Quoting processes and tools
  • Proven ability to manage multiple projects and priorities in a fast-paced environment
  • Experience with data analysis and performance metrics


JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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