The Role
We're looking for a detail-obsessed, highly organized Sales Operations Manager to own the execution layer of our wholesale and distribution business.
This role is the operational backbone of our Sales team-responsible for ensuring that accounts, orders, product data, and reporting are accurate, timely, and reliable.
You'll own and manage our B2B platform, run new account setup and product workflows, and oversee order management processes. You'll also support the Sales team with reporting, tools, and day-to-day operational needs.
This is a hands-on role with real ownership-ideal for someone who thrives in fast-paced environments and takes pride in getting the details right.
What You'll Do
Order & Account Operations
You're the reason orders flow smoothly, dealers stay happy, and problems get solved quickly.
- Oversee day-to-day order entry, changes, and issue resolution in partnership with other internal and external stakeholders
- Lead new account activation end-to-end-making sure every detail is right before a dealer goes live
- Partner cross-functionally to resolve issues impacting customers or creating internal friction
- Be a reliable, responsive point of contact on the sales team for dealers and cross-functional internal teams
- Proactively identify and resolve issues with a customer first mindset
Systems & Data
You're the keeper of the tools and data that the Sales team relies on every day. When things are set up right and the data is clean, the whole business runs better-and you'll feel that.
- Work in NetSuite & B2B platform daily-order management, account records, product data, and sales reporting all flow through these tools
- Own and manage the B2B ordering platform: product catalogs, pricing, account setup, and data hygiene
- Manage product setup for key accounts (SKUs, assortments, pricing, product details)
- Maintain accuracy and consistency across all systems, processes, and tools that the sales team owns or leads-always striving for continuous improvement
Reporting & Sales Enablement
You make the Sales team sharper. Better data, better tools, better visibility.
- Build and maintain reporting on sales performance, order status, and account activity-creating a consistent cadence of proactive updates to stakeholders
- Build and maintain the sales and dealer resource ecosystem: organize and ensure frictionless access to all files, tools, and information that the internal sales team, external reps, cross-functional teams, and dealers rely on
- Respond to ad hoc requests quickly and accurately
- Support trade shows, sales meetings, and seasonal planning as needed
What We're Looking For
What You've Done
- 2-5 years experience in Sales/Revenue, or Customer Operations, or a similar role
- Experience with an ERP (NetSuite is a plus, but comfort in any comparable system is what matters)-you know how orders, account data, and reporting fit together
- Some exposure to B2B platforms or order management tools; willingness to become the resident B2B platform expert. Envoy or Elastic B2B experience is a plus
- Experience in wholesale, retail, or product-based businesses
- Solid Excel or Google Sheets skills: pivot tables, lookups, data validation
- Excellent visual presentation skills; powerpoint, slides, Canva, etc.
- Any exposure to EDI processes is a bonus-SPS Commerce experience even more so, but not required
How You Work
- You're curious and hungry-you ask questions, dig into the details, and don't stop until you understand the whole picture
- You sweat the details and feel genuinely satisfied when the data is clean and the process is tight
- You don't wait to be asked-if something's off, you're already fixing it
- You respond fast and follow through, every time. Dealers, reps, and teammates know they can count on you
- You break things down to first principles and look for the simplest path to a good outcome
- You communicate clearly, ask for help when you need it, and make it easy for others to understand what's happening
- You're comfortable managing multiple projects and cross-functional priorities at once and you stay cool under pressure
