Job Title: Sales Operations Director Employment Type: Full time/Salary Schedule: M-F 8-5 on call as needed, adjust for meetings Report to: President Key Responsibilities • Lead, manage, and hold direct reports accountable, including task accountability, training and cross-training, time-off approvals, performance reviews, and process implementation. • Oversee the Residential Mentor program and support onboarding and training for new residential and commercial agents. • Maintain and update all sales documentation, guides, and operational resources. • Evaluate, implement, and manage sales-specific software tools, including setup, training, and ongoing support. • Track and report monthly sales activity and performance metrics to Sales Leadership. • Partner with the Marketing team to ensure sales marketing initiatives are executed, tracked, and followed consistently. • Lead You-niversity trainings and monthly sales meetings. • Represent the company within the real estate industry and stay informed on market and regulatory changes. • Actively participate in company events and culture initiatives. Ideal Candidate • Strong interpersonal skills with a positive, customer-focused mindset. • Proven ability to lead, manage, and motivate teams. • Excellent written, verbal, organizational, and multitasking skills. • Strong problem-solving and analytical capabilities. • Experience with MLS systems and real estate sales tools. • Self-motivated, disciplined, and results-driven. • Commitment to continuous learning and team development. • Proficient in Microsoft 365. • Active real estate broker license in all states where the company operates.