Squarespace

Sales Manager, Cross-Sell & Expansion

Squarespace$200K — $300K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of B2B SaaS sales experience, with 2-3+ years in a management role.
  • Proven success in building and scaling sales teams exceeding revenue targets.
  • Hands-on leader with a 'player-coach' mentality, actively involved in team operations.
  • Experience in creating early-stage sales playbooks and processes.
  • Expertise in pipeline management and data-driven performance.
  • Deep knowledge of Salesforce and AI-driven sales tools.
  • Exceptional communication and leadership skills.

Responsibilities

  • Hire and onboard a high-performing team of Account Executives.
  • Develop and implement sales strategies and playbooks for cross-selling.
  • Provide daily coaching and support to sales representatives.
  • Lead the team to meet and exceed sales targets and manage pipelines.
  • Collaborate with other departments to enhance customer experience.
  • Utilize sales technology to improve efficiency and decision-making.

Benefits

  • Comprehensive medical plans with options for 100% premium coverage.
  • Fertility and adoption assistance programs.
  • Access to supplemental insurance plans.
  • Headspace subscription for mindfulness practices.
  • Retirement plan with employer matching contributions.
  • Flexible paid time off policy.
  • Generous paid family leave of 12 to 20 weeks.
  • Employee stock options available to all staff.
  • Pre-tax commuter benefits.
  • Tuition reimbursement for education.
  • Company donation matching to community organizations.
  • Diverse employee resource groups for inclusion.
  • Pet-friendly workplace culture.
  • Complimentary lunch and snacks offered.
  • Access to a private rooftop space.
Full Job Description
Squarespace is seeking a Sales Manager to hire, build, and lead a brand-new team of Account Executives focused on driving expansion revenue through the existing Squarespace ecosystem. This is a rare opportunity to be a founding member of a completely new, strategic sales motion designed to unlock the full potential of our customer base by cross-selling and upselling our suite of products.

You will be given the autonomy to help hire the team from scratch and shape the strategy and direction for how Squarespace deepens customer relationships and increases product adoption. We are looking for an extremely hands-on, metrics-driven sales leader who excels at building from the ground up. You thrive in a "player-coach" environment and have a passion for developing talent and creating scalable, repeatable sales processes in a fast-paced, high-growth setting. This role reports to the VP of Sales.
Who We're Looking For...
  • Build Your Team: Partner with leadership to recruit, hire, and onboard a high-performing team of Account Executives, establishing a culture of success, accountability, and consultative selling from day one.
  • Define the Playbook: Architect and implement the sales strategy and playbook for cross-sell and expansion, including identifying buying signals, developing outreach cadences, and articulating value propositions for our integrated product suite.
  • Lead from the Front: Provide daily, hands-on coaching to your reps on the frontlines. You will be deep in the details of the business-joining calls to help move deals forward, workshopping deal strategy, and providing real-time feedback to develop your team's skills.
  • Drive Expansion Revenue: Lead your team to consistently meet and exceed monthly and quarterly expansion sales targets. You will be responsible for accurate forecasting, meticulous pipeline management, and reporting to sales leadership.
  • Collaborate Cross-Functionally: Partner closely with our Customer Success, Marketing, and Product teams to ensure a seamless customer experience, identify expansion opportunities, and provide critical feedback to inform GTM strategy.
  • Master the Tools: Champion the use of our sales tech stack to drive efficiency and leverage data for coaching and strategic decision-making.
You'll Get To...
  • 5+ years of experience in B2B SaaS sales, with at least 2-3+ years in a sales management or team lead role. Preferred experience should be in an Account Management, Acquisition sales, or dedicated expansion/cross-sell role within a high-velocity SMB environment.
  • Proven track record of success in building and scaling a team that consistently exceeds expansion revenue targets through cross-selling and upselling. You've successfully hired and developed top-performing AEs.
  • A deep "player-coach" mentality; you're a leader who is passionate about daily coaching, call reviews, and being actively involved in your team's deals to get them across the finish line.
  • Experience in creating sales playbooks, processes, and methodologies from an early stage (i.e. Challenger).
  • Expertise in pipeline management, accurate forecasting, and using data to drive team performance.
  • Deep proficiency with Salesforce and modern AI-driven sales tools (e.g., Gong, Clay, Momentum, Onum).
  • Exceptional communication, leadership, and interpersonal skills. Proven track record of hiring high performers and managing effectively to structure top-performing teams.
  • A builder's mindset-you are comfortable with ambiguity and excited by the challenge of creating something new.

Why This Role at Squarespace

This isn't a role where you'll be inheriting a legacy team or process. You will be at the forefront of building a critical new engine for Squarespace's growth by deepening the value we provide to our customers. If you are a builder who is passionate about creating high-performing sales teams and wants to make a tangible impact on the future of a world-class brand, this is your opportunity to write the playbook and define what expansion sales looks like at Squarespace.
Benefits & Perks
  • A choice between medical plans with an option for 100% covered premiums
  • Fertility and adoption benefits
  • Access to supplemental insurance plans for additional coverage
  • Headspace mindfulness app subscription
  • Retirement benefits with employer match
  • Flexible paid time off
  • 12 to 20 weeks of paid family leave
  • Equity plan for all employees
  • Pretax commuter benefit
  • Education reimbursement
  • Employee donation match to community organizations
  • 6 Global Employee Resource Groups (ERGs)
  • Dog-friendly workplace
  • Free lunch and snacks
  • Private rooftop
Cash Compensation Range: $200,000 - $300,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock.
About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.
Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LY-Hybrid #LI-BW1

Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.

Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.

About Squarespace

Squarespace is a website building and hosting company headquartered in New York City. The company provides a platform that allows users to create and manage websites, blogs, and online stores. Squarespace was founded in 2003 by Anthony Casalena and has since grown to become one of the leading website building and hosting platforms in the world. The company has over 1,200 employees and serves millions of customers worldwide. Squarespace is known for its user-friendly interface, customizable templates, and powerful e-commerce tools.
Learn more about Squarespace
Size
1,200 employees
Market Cap
$2.9 billion
Industry
Founded
2003
NASDAQ

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