**Only candidates commutable to our San Antonio, TX office on a hybrid schedule will be considered for this position **Job Summary** Specializes in identifying, developing, and closing opportunities with new or existing customers that deliver incremental profitable growth and positive customer experiences. Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs. Responsible for the full sales cycle, from winning new customers to growing share of wallet in targeted existing customers for Rackspace. Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint. Builds deep relationships with strategic customers and prospects, presenting viable IT and business solutions. Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspace's multi- cloud solutions. Engages with C-suite executives, leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions. Plans and executes pursuit and win strategies for specified opportunities, leads account reviews, and provides support to ensure successful development and implementation of strategic account plans, all while embodying Rackspace's core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives. **Career Level Summary** • Requires working knowledge and experience in own job discipline and broadens capabilities • Continues to build knowledge of the company, processes and customers • Performs a range of assignments related to job discipline • Uses prescribed guidelines or processes in analyzing situations • Receives a moderate level of guidance and direction **Critical Competencies** • Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results. • Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success. • Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions. • Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions. • Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders. **Key Responsibilities** • Other Incidental tasks related to the job, as necessary. • Guides customer satisfaction, account retention and growth by collaborating with customers and internal teams. • Develops strong relationships with executives and influencers to expand and implement effective, enterprise-wide strategies. • Owns forecasting and account planning on a monthly/quarterly/annual basis. • Leads a defined sales process for all Rackspace solutions. • Cultivates new business opportunities for new and/or existing accounts. • Meets with qualified leads to better understand customer needs and provide proposals. • Leads efforts to create proposal for solution to prove value add. • Leads the negotiation, closure, and documentation of customer renewals for customers. • Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling. • Creates advocates out of customers by delivering fanatical customer experience and leverages customer advocates to drive additional sales. • Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals. **Knowledge** • Basic knowledgeable in professional sales training and sales process • Basic understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline • Basic knowledge of Rackspace product portfolio, strategy, competitors, and customers **Skills** • Analytical Skills • Buying Process Skills • Client/Customer Service • Data-driven Decision Making • Leadership • Negotiation Skills • New Account Acquisition Skills • People Management • Public Speaking • Presentation Building • Quality Assurance • Sales Lead Generation Skills • Sales Management • Sales Operations Management **Education** • High School Diploma or regional equivalent required • Bachelor's Degree required, preferably in field related to role. At the manager's discretion, additional relevant experience may substitute degree requirement **Experience** • 5 - 7 years of experience in the field of role required **Travel** Occasional domestic/international travel, less than 50% **Disclaimer** The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.