Job Description
What you’ll own
- Serve as the primary relationship manager for a portfolio of strategic payments clients, building trusted partnerships and ensuring a positive customer experience.
- Develop and execute account strategies that support client retention, satisfaction, and long-term growth.
- Act as a liaison between clients and internal stakeholders, ensuring customer needs are effectively communicated and addressed.
- Build relationships across client organizations, including operational, financial, and executive leadership teams.
- Provide consultative guidance on payment solutions, industry trends, and best practices to help clients achieve their business objectives.
- Partner with Product, Operations, Risk, Technology, and Support teams to deliver client-focused solutions and resolve complex issues.
- Monitor account health, identify risks and opportunities, and develop action plans to enhance client outcomes.
- Lead business reviews, client meetings, and executive engagements to strengthen partnerships and align on strategic priorities.
- Maintain accurate account records, forecasts, and portfolio insights to support effective business planning.
- Gather and advocate for customer feedback to drive continuous improvement in products, services, and client experience.
- Perform other related duties as assigned.
What you’ll bring
- Strong knowledge of payments, financial services, and client relationship management.
- Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels.
- Strong problem-solving and analytical abilities, with a focus on delivering client-centered solutions.
- Proven ability to build trusted relationships and collaborate effectively across teams and client organizations.
- Ability to manage competing priorities and thrive in a fast-paced, dynamic environment.
- Executive presence with strong business judgment and a customer-first mindset.
- Payments industry experience and involvement in professional associations is a plus.
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
#LI- KS1
Worldpay is dedicated to offering individuals rewarding career opportunities and competitive compensation. For this full-time position, the good faith estimated annual salary range upon hire is $70,400.00-$104,675.00. This range reflects what we reasonably expect to offer based on the role’s responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate’s experience, job-related skills, and relevant education or training. Please note that changes in work location may impact the final offered salary. We encourage you to consult with your recruiter to confirm the budget for your location and to better understand the applicable pay scale.
