FLSA Status: Exempt
Reports To: Director of Sales, Building Acoustics
Job SummaryThe Sales Support Engineer provides marketing, technical, and commercial support to the nationwide sales organization, with a focus on Building Acoustics products. This role partners cross-functionally to support quoting, forecasting, product development, and customer engagement while driving specification growth and market expansion. The position plays a critical role in connecting customers, sales teams, and internal operations to deliver customized solutions and achieve business objectives.
Essential Duties and ResponsibilitiesSales & Technical Support- Provide marketing and technical support to the nationwide sales force, as well as architects, engineers, and contractors.
- Deliver product information, application guidance, and pricing support.
- Prepare project-specific and custom product quotations, ensuring accuracy and alignment with business objectives.
- Maintain customer and product data to ensure accurate, current records.
- Proactively follow up on quotations, leads, and project opportunities to drive conversion.
Customer & Cross-Functional Coordination- Coordinate with engineering, customer service, purchasing, and manufacturing to resolve customer issues and ensure successful project execution.
- Develop and maintain strong relationships with key customers, rep firms, and industry influencers.
- Support post-sale technical inquiries and issue resolution as needed.
Strategic Planning & Business Development- Manage and maintain sales forecasts for the Building Acoustics product line.
- Analyze cost structures and recommend pricing strategies for key product lines.
- Participate in short- and long-range planning to support market growth initiatives.
- Collaborate with the Business Area (BA) market team on new product development, sales tools, and website content.
- Develop and maintain reporting tools to support quarterly and annual business planning.
- Create and improve project quoting tools and cross-functional coordination processes.
Market Development & Outreach- Conduct proactive outreach to key influencers to drive product specifications across target markets.
- Support rep firms to ensure achievement of New Orders, Shipments, Gross Profit, and other KPI goals.
- Assist in product training for sales representatives and customers.
- Participate in trade shows, seminars, and industry events to promote Kinetics products and solutions.
Training & Enablement- Develop training tools and materials for customers, representatives, and internal teams.
- Support onboarding and continuous development of the sales network through structured training initiatives.
Additional Responsibilities- Perform other duties as assigned by Building Acoustics leadership.
Qualifications- Bachelor's degree in Engineering, Business, or related field preferred.
- 3+ years of experience in sales support, technical sales, inside sales, or sales engineering.
- Strong technical aptitude with the ability to interpret product applications and specifications.
- Experience with quoting, pricing, and CRM or sales reporting tools.
- Excellent communication and interpersonal skills, with the ability to work cross-functionally.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with CRM/ERP systems preferred.
- Ability to manage multiple priorities in a fast-paced environment.
Work Environment & Travel- Primarily office-based with minimal travel for trade shows or training events.
