Position OverviewAs a Sales and Client Experience Lead within PNC's Business Banking organization, you will be based in Florida, Georgia, Alabama, North Carolina, or Washington, DC.
Job Description- Collaborates with senior leaders Supports the implementation of the business plan and execution of strategic initiatives for a Territory or Business Segment. Monitors and communicates factors impacting achievement of business objectives, providing transparency and consultation to senior leadership .
- Develops strategies and tactics that proactively create readiness at the front line. Responsible for the development of tools and resources to drive consistency in managing sales and customer experience outcomes.
- Utilizes a defined governance process to prioritize strategic initiatives. Ensures adequate capacity to support successful execution of business priorities.
- Directs the implementation of a systematic approach to facilitate change management within the business from the perspective of the organization and on an individual level.
- Leads and serves as subject matter resource for heads of products and channels in the line of business. May consult and provide subject matter expertise to Bank Operations and Customer Experience centers of expertise.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsAccount Management, Competitive Strategies, Customer Experience (CX), Negotiation, Operations Management, Strategic Planning
CompetenciesDecision Making and Critical Thinking, Effective Communications, Influencing, Knowledge Of Sales Channels, Planning and Organizing, Products and Services, Program Management (M0260), Sales Function, Strategic Sales Planning
Work ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, or PhD is desirable. Industry experience is typically 8 + years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
EducationBachelors
CertificationsNo Required Certification(s)
LicensesNo Required License(s)
Pay TransparencyBase Salary: $112,000.00 – $249,000.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application WindowGenerally, this opening is expected to be posted for two business days from 07/07/2026, although it may be longer with business discretion.
BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visitpncthrive.com.
