Description

Scope of Responsibility

Are you ready to turn great customer relationships into lasting success stories? Join us as a Sales Account Manager at Cascade Engineering, you'll be at the center of it all, building strong partnerships, uncovering new opportunities, solving challenges, and driving growth. You'll collaborate with teams across Engineering, Operations, Quality, Supply Chain, and Leadership to bring innovative ideas to life, support exciting product launches, and deliver exceptional results for our customers. Every day brings a new opportunity to make an impact, strengthen connections, and help our customers succeed.

At Cascade, we're passionate about more than just business, we're committed to our Triple Bottom Line: People, Planet, and Profit. We're seeking a servant leader who leads with integrity, builds trust, seeks win-win solutions, and embraces continuous growth through the principles of the 7 Habits. If you're energized by meaningful relationships, inspired by purpose-driven work, and excited to be part of a company that's making a difference, this could be the opportunity you've been waiting for.

Location: West Plant at 5055 36th St. SE, Grand Rapids, MI. 49512

Target Pay: The target starting base salary for this position is $100,800.00 - $121,000.00 / year (plus quarterly bonus and sales incentive). Please note that the salary information is a general guideline only. Cascade Engineering considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

What You'll Be Doing

Customer Relationship Management

• Serve as the primary commercial representative for assigned customer accounts
• Develop and maintain strong working relationships with customer decision makers and key stakeholders
• Conduct regular business reviews, customer visits, and strategic planning discussions to understand customer needs and strengthen partnerships
• Proactively address customer concerns and coordinate internal resources to support resolutions

Account Growth & Profitability

• Develop and execute account strategies to support revenue growth and profitability objectives
• Identify and cultivate new business opportunities within existing customer portfolios
• Prepare quotations and commercial proposals in collaboration with estimating, engineering, and operations teams
• Lead pricing discussions, contract negotiations, and commercial reviews with customers
• Identify opportunities for cost reduction, margin improvement, and operational efficiencies

Program & Project Support

• Support customer programs throughout the product lifecycle, including new product launches, transfers, engineering changes, and ongoing production
• Coordinate with internal teams to ensure customer requirements are understood and successfully executed
• Monitor program performance and communicate risks, opportunities, and customer expectations to internal stakeholders
• Facilitate resolution of quality, delivery, engineering, or commercial issues impacting customer programs

Business Planning & Reporting

• Maintain accurate sales forecasts and account activity records within Salesforce (CRM)
• Provide regular updates regarding customer activity, program status, pipeline opportunities, and market developments
• Support annual budgeting, sales planning, and forecasting activities

Cross-Functional Collaboration

• Work closely with Engineering, Operations, Quality, Supply Chain, Finance, and Leadership teams to ensure alignment on customer expectations and business objectives
• Advocate for customer needs while balancing business priorities and operational capabilities
• Participate in internal reviews related to customer programs, business development initiatives, and strategic planning

Market & Industry Awareness

• Remain informed on industry trends, customer markets, competitive activities, and emerging manufacturing technologies
• Leverage market knowledge to identify opportunities that strengthen Cascade Engineering's position as a preferred manufacturing partner
• Represent the organization professionally during customer meetings, industry events, and trade shows as required
• Performs additional responsibilities as requested to achieve business objectives

Culture Bearer

• Understands and supports the values of the Triple Bottom Line (TBL)
• Exhibits high moral and ethical standards and high integrity
• Values people regardless of their background
• Exhibits the traits of a servant leader
• Exhibit the principles of 7 Habits and Emotional Intelligence
• Encourages open dialogue and communication
• Develops high trust relationships within all levels of the organization
• Pursues Excellence

Requirements

• Bachelor's degree in Business, Marketing, Engineering, Supply Chain, or a related field; equivalent combination of education and experience may be considered
• Seven (7) or more years of experience in account management, sales, business development, or customer relationship management within a business-to-business manufacturing environment
• Demonstrated experience managing customer accounts and developing long-term business relationships
• Experience preparing quotations, supporting pricing activities, and participating in commercial negotiations
• Strong verbal, written, presentation, and interpersonal communication skills
• Ability to effectively collaborate with cross-functional teams and influence outcomes across multiple functions
• Proficiency with CRM platforms and Microsoft Office 365 applications
• Ability to travel as needed to support customer and business requirements

Preferred

• Experience within plastic injection molding, contract manufacturing, tooling, engineered plastics, or related manufacturing industries
• Knowledge of plastic injection molding processes, tooling development, resin selection, and manufacturing operations
• Experience supporting customers within the office furniture, material handling, automotive, industrial, or consumer products markets
• Experience with Salesforce or similar CRM systems
• Understanding of manufacturing cost structures, pricing strategies, and profit optimization
• Strong analytical and problem-solving skills with the ability to evaluate business opportunities and customer requirements
• Knowledge of product launch processes, engineering change management, and quality systems within a manufacturing environment

Benefits

• Medical, Dental, Vision Insurance - Starting on Day 1
• Life Insurance (Company Paid and Supplemental)
• 401K with match - Starting on Day 1
• Flex Spending and Health Savings Accounts
• Quarterly Bonus Program
• Paid Time Off
• Employee Assistance Program
• Short- and Long-Term Disability (Company Paid)
• Onsite Medical Clinic

Perks

• Weekly Pay
• Childcare Assistance (Tri-Share)
• Flexible Hours & Scheduling
• Attendance Recognition Program
• Voucher programs for Safety Shoes and Prescription Safety Glasses
• Employee Discount Programs
• Employee Referral & Retention Bonus Program
• Adoption Assistance
• Tuition Reimbursement
• Free Uniforms / T-shirts
• Employee Resource Groups
• Smoking Cessation Products and Programs