As the RVP, Account Management, you will lead and develop a team of Enterprise Customer Account Directors (CADs) responsible for growing and retaining AlertMedia's largest and most strategic customer relationships.

This is a hands-on leadership role where you'll coach Customer Account Directors through complex expansion opportunities, executive customer engagements, strategic account planning, and multi-year renewals. You'll partner closely with your team, customers, and cross-functional stakeholders to drive customer growth while delivering an exceptional customer experience.

Reporting to the VP, Account Management, you'll help your team master our products, Enterprise Account Management process, forecasting methodology, and internal tools to maximize customer value and achieve expansion revenue goals.

About the Team

Our Enterprise Account Management team partners with AlertMedia's largest global customers-organizations to maximize the value of our emergency communication, threat intelligence, travel risk management, and employee safety platform.

Enterprise Customer Account Directors (CADs) work closely with Customer Success Managers (CSMs), Renewals Managers, Sales Engineering, Product, Marketing, and Executive Leadership to help customers achieve their business objectives while identifying opportunities to expand AlertMedia's footprint across their organizations.

Our team owns the customer growth strategy-from executive relationship management and strategic account planning to expansion opportunities and multi-year renewals.

Who You Are

You are an experienced Enterprise Account Management leader who enjoys coaching, mentoring, and developing high-performing Customer Account Directors.

You thrive in complex enterprise environments and enjoy helping your team navigate executive customer conversations, strategic account planning, expansion opportunities, and renewal negotiations.

You believe the best leaders actively engage with customers, participate in deals, coach consistently, and lead by example. You create accountability while fostering a collaborative, customer-first culture focused on continuous learning and operational excellence.

What You'll Do Every Day

• Lead the day-to-day activities of a team of Enterprise Customer Account Directors responsible for AlertMedia's largest strategic customers.
• Partner with your team to achieve and exceed expansion revenue targets while maintaining strong customer retention.
• Meet weekly with Customer Account Directors to review forecast accuracy, pipeline health, strategic account plans, customer health, renewal strategy, and expansion opportunities.
• Develop consistent coaching and career development plans that help Customer Account Directors grow professionally while exceeding business objectives.
• Coach Customer Account Directors through executive customer meetings, Executive Business Reviews (EBRs), negotiations, expansion opportunities, and multi-year renewals.
• Partner with Customer Account Directors to prepare for Executive Business Reviews (EBRs), helping customers align AlertMedia's solutions to their strategic business priorities while identifying opportunities for continued growth.
• Regularly meet with enterprise customers-virtually and onsite-to support strategic customer engagements, executive relationship building, negotiations, and complex expansion opportunities.
• Collaborate across internal teams to ensure customer success and revenue growth, including:
  • Customer Success Managers and Directors
  • Renewals Managers
  • Sales Engineering
  • Product Marketing
  • Product Management
  • Customer & Field Marketing
  • Finance
  • Pricing & Contracts
  • Executive Leadership
• Leverage Salesforce, Gong, and other technologies to coach performance, improve execution, and increase forecast accuracy.
• Identify business challenges and proactively develop solutions that improve customer outcomes and team performance.
• Recruit, onboard, develop, and retain high-performing Enterprise Customer Account Directors.
• Deliver accurate forecasts, pipeline updates, and business insights to the VP, Account Management.
• Foster a culture of accountability, collaboration, customer obsession, and continuous improvement.

What You'll Bring

• 8-10+ years of Enterprise SaaS sales or account management experience supporting large, complex organizations.
• 3-5+ years leading Enterprise Account Managers, Strategic Account Managers, or Enterprise Customer Account Directors responsible for expansion revenue, renewals, and customer growth.
• Proven experience leading Enterprise Account Management teams serving Fortune 1000 organizations or similarly complex enterprise customers.
• Demonstrated success driving Expansion ARR, Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and customer retention.
• Experience coaching Enterprise Customer Account Directors through executive business reviews, complex expansion opportunities, multi-year renewals, pricing negotiations, procurement processes, and contract strategy.
• Strong executive presence with the ability to influence executive stakeholders and coach teams through C-level customer conversations.
• Experience developing strategic account plans that identify whitespace opportunities, increase product adoption, and drive long-term customer growth.
• Proven ability to accurately forecast expansion business and manage pipeline health using Salesforce and sales analytics.
• A people-first, process-oriented, and data-driven leadership style.
• Exceptional coaching and leadership skills with experience developing high-performing Enterprise Customer Account Directors.
• Strong cross-functional leadership skills with the ability to partner effectively across Customer Success, Renewals, Product, Marketing, Finance, Legal, Sales Engineering, and Executive Leadership.
• Entrepreneurial mindset with a passion for developing people, improving processes, and building scalable organizations.
• Experience in crisis intelligence, enterprise software, or communications technology is a plus.
• Ability to travel approximately 20-25% to support customers, your team, and company events.

Location: We have a strong preference forAustin, TX based candidates to work a hybrid schedule, but open to U.S. based candidates.

Sponsorship: AlertMedia does not sponsor candidates. Must have the legal right to work in the United States now and in the future.

Measures of Success

Success in this role will be measured by your ability to:

• Achieve and exceed team Expansion ARR targets.
• Drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
• Improve forecast accuracy and pipeline health.
• Increase product adoption across strategic enterprise accounts.
• Develop high-performing Enterprise Customer Account Directors through coaching and career development.
• Build trusted executive relationships with AlertMedia's largest customers.
• Deliver exceptional customer experiences that result in long-term customer growth and advocacy.

Why you'll love working at AlertMedia:

At AlertMedia, you won't just build your career - you'll be part of something meaningful, surrounded by people who genuinely care about the work and each other.

• Competitive Base Salary + Company-Wide Bonus Program
• Generous and flexible time off and parental leave policies
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
• 401K with generous company match
• Amazing rewards and incentives - we love celebrating each other!
• Commitment to community service with opportunities to give back
• A Best Places to Work company 10 years in a row and numerous other awards
• Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails
• Ongoing career development opportunities through our Learning & Development team
• You'll do meaningful work-while growing your career in a fast-moving, global company with an award-winning culture