Job Summary

Job Description

Responsibilities:

Team Leadership

• Employee Engagement: Motivate and inspire teams to deliver peak performance by linking day-to-day work to a shared regional vision aligned to enterprise strategy. Regularly visit frontline field teams to solicit feedback and identify opportunities to drive continuous improvement; execute in partnership with headquarters peer teams and through the Regional Operations leader.

• Coach and Grow Talent: Attract, select, develop, inspire, and retain a diverse, high-performing team aligned to enterprise policies and standards. Foster a culture of lifelong learning. Develop people and teams for results—set clear expectations, hold the team accountable to the expectations, tailor support, and provide feedback.

• Culture Development: Build an inclusive culture of belonging, transparency, and accountability. Support others’ growth; speak up and act when something is wrong.

• Collaborative Team Player: Build relationships and influence with and without authority to drive outcomes with Regional Operations and headquarters peers. Succeed in a highly interdependent environment where results rely on shared resources.

Sales Leadership and Operational Excellence

• Sales Leadership (Residential & Business): Drive local channel performance for residential sales with direction from the headquarters Residential Growth and Comcast Business teams. This includes all aspects of selling, connecting and servicing residential and business customers with an expanding product set as well as empowering and supporting employees.

• Customer Experience: Relentlessly pursue excellence in service delivery, inclusive of technical and network operations, and construction. In partnership with HR partners, build a culture of sales and service excellence to improve overall customer satisfaction.

• Market Intelligence and Business Development: Establish local external relationships and activate teammates to relentlessly pursue growth opportunities and stay in front of competitive threats inclusive of the micro-markets within the Region. Lead the region in driving new passings and new customer growth.

• Results Focused: Ensure the region meets or exceeds all portions of the Profit and Loss (P&L) goals, with visible focus on regional KPIs, even those items not directly managed. Lead local business planning cycles. Translate Company goals and headquarters’ strategies into local actions and simplify and communicate priorities for teams.

• Forward-Thinking: Embrace emerging technology, innovations, products, and process improvements and support local team adoption in alignment with enterprise direction.

• Ownership: Demonstrate and build a culture of accountability to own outcomes for regional areas of responsibility. Think and work cross-functionally to achieve maximum impact for the region and the company; owning some decisions and influencing others in coordination with headquarters.

• Data Driven: Provide data-driven insights to teammates, peers, and leadership on opportunities to grow the business; use data and local intelligence to communicate opportunities and influence enterprise strategies, and gain support to capitalize on regional/local opportunities.

• Business Agility: Adapt quickly to market changes internally and externally; respond rapidly and flexibly while leading change in a motivating and fiscally responsible way to maintain our competitive advantage.

Community and Marketplace

• Community Involvement: Be an active and positive force in local communities as the face of Comcast and the most senior executive for the region. Represent Comcast as the provider and employer of choice while advancing and protecting our reputation and brand in alignment with corporate priorities.

• Communications, Government Affairs (GA) & Community Partnerships: Partner with corporate communications and corporate GA teams to support local needs aligned to corporate priorities; maintain hard responsibility for local operational needs (e.g., permits, franchises) and ensure effective local execution.

PROFESSIONAL EXPERIENCE & QUALIFICATIONS

• 15+ years of related experience delivering multiple products to consumer and business customers

• End-to-end P&L responsibility, and a track record of growing businesses in highly competitive markets

• Experience leading a large organization, ~ 750+ members, with a complex Labor environment

• Subject matter depth and breadth in cable/telecom operations

• Proven history of leadership, performance improvement, and creating efficiencies

• Broad experiences in a wide variety of circumstances – different sized companies, industries, functions, etc.

• Experience working across different geographies

• Significant accomplishments around building diverse teams, attracting and developing top talent

• Prior Comcast experience is strongly preferred

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills

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Education

Certifications (if applicable)

Relevant Work Experience