Job DescriptionResponsibilities:
- Review business requirements with stakeholders and clarify as needed.
- Walk through solution designs with Experience Optimization team, then build and unit test the approved solution in lower environments.
- Support stakeholders during validation and testing and document both the solution and promotion steps.
- Support the development and design of an aligned user profile management tool to support streamlined customer experience in line with PB4P goals.
Desired Skills:
- Bachelor's or master's in business, health, engineering, computer science, or a related field; or equivalent experience.
- 4+ years of experience integrating Remedy solutions with Web Services.
- Proven team player who consistently meets demanding deadlines; adept at building relationships, facilitating discussions, and influencing outcomes with stakeholders both inside and outside the organization.
- Outstanding verbal and written communication abilities.
- Familiarity with privacy regulations and security best practices.
- Skilled in conducting design walkthroughs with project teams.
- Experienced in reviewing, analyzing, and updating product installation scripts, including encoding, testing, and debugging.
- Capable of delivering post-implementation support and resolving technical issues that arise afterwards.
- Able to create user and system documentation as needed.
- Comprehensive expertise with JIRA or comparable bug tracking platforms.
- Strong understanding of project delivery methods within a matrixed organizational structure.
Required Skills:
- 8+ years of hands-on experience with Remedy ARS Development.
- 8+ years working with backend data and BMC ITSM v9+ features.
- 8+ years conducting code reviews and unit testing.
- 8+ years translating business requirements into functional specifications.
- 8+ years designing and building custom, data-driven solutions.
- 3+ years of experience with SQL.
- 3 + years developing reports using Smart Reporting and SSRS.
- The ability to manage multiple projects from start to finish.
RequirementsRequired Experience / Evaluation Criteria:
- Strong experience with Remedy ARS Development, 8 years+
- Strong experience with backend data and features of BMC ITSM v9+,8 years+
- Strong experience in code review and unit testing,
- Experience mapping business requirements into functional specifications, 8 years+
- Experience designing and building custom data-driven solutions, 8 years+
- Experience developing reports, ARS code, and integrations in a Helix SaaS setting, 3+ years
Deliverables Include, but are not limited to:
- Enhance Helix workflows to support multi-service onboarding.
- Build backend processes and Helix workflows aligned with PB4P deliverables to enable new digital product onboarding.
- Develop backend automations to support online agreement workflows and provisioning.
- Provide documentation, test results, and deployment guidance.
Must Haves:
- 8+ years of hands-on experience with Remedy ARS Development.
- 8+ years working with backend data and BMC ITSM v9+ features.
- 8+ years Experience mapping business requirements into functional specifications
