Amazon

Robotics Systems Field Engineer , Amazon RIVR

Amazon$129K — $174K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience with large-scale infrastructure deployment and support.
  • Proficiency in at least one modern programming language (e.g., Python, Java, C++).
  • Experience with Linux/Unix operating systems.
  • At least 2 years of experience with robotics system components and controls.
  • Bachelor's degree in Engineering or Computer Science.
  • Hands-on troubleshooting experience with robots and electromechanical systems.
  • Ability to analyze complex codebases and robot logs.

Responsibilities

  • Act as the Tier 2 technical support for field operations, resolving complex issues with last-mile teams.
  • Conduct in-depth Root Cause Analysis on failures to determine hardware or software issues.
  • Quickly execute debugging and technical fixes to maintain operational efficiency.
  • Work with QA Engineers to provide insights for designing full-system test cases.
  • Lead the operational readiness and optimization of deployed robotics across diverse environments.
  • Create and maintain documentation, guides, and SOPs for technical support staff.
  • Translate field issues and RCA insights into actionable requirements for product development.

Benefits

  • Comprehensive health insurance (medical, dental, vision).
  • 401(k) matching contributions.
  • Paid time off and parental leave.
  • Mental health support resources and a Medical Advice Line.
  • Flexible Spending Accounts.
  • Adoption and Surrogacy Reimbursement coverage.
Full Job Description
As a Robotics Field Engineer at Amazon RIVR, you will be the critical link between our advanced robotics technology and real-world deployment. You will serve as Tier 2 technical support, acting as the primary interface for other Amazon teams when complex issues arise in the field. This role is designed for a technical problem-solver who excels at Root Cause Analysis (RCA) and enjoys the challenge of debugging hardware and software in live environments. Beyond troubleshooting, you will play a strategic role in our development cycle by providing real-world operational insights to our QA teams, ensuring our test cases reflect the unpredictable nature of the field.

Key job responsibilities
• Serve as the Tier 2 technical escalation point for field operations, interfacing directly with Amazon last-mile teams to resolve complex system issues.
• Perform deep-dive Root Cause Analysis (RCA) on field failures to identify whether issues stem from hardware, software, or environmental factors.
• Execute debugging and perform quick technical fixes to maintain a target ratio of 1 engineer to 5 robots.
• Collaborate with QA Engineers to provide real-world input for the design of full-system test cases, ensuring field edge cases are captured.
• Lead the operational readiness and optimization of RIVR's deployed robots, ensuring seamless integration across diverse sites.
• Develop and maintain technical documentation, troubleshooting guides, and Service & Support SOPs for Field Technicians.
• Act as the technical bridge to Product and Engineering teams, translating field-identified issues and RCA insights into structured requirements for the product roadmap.

BASIC QUALIFICATIONS

- Experience in automating, deploying, and supporting large-scale infrastructure

- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust

- Experience with Linux/Unix

- 2+ years of robotics system components and controls experience

- BA in Engineering (Robotics, Mechanical, Electrical), Computer Science, or a related technical field.

- Proven experience working with ROS2 and robotics frameworks.

- Hands-on experience troubleshooting real robot hardware and complex electromechanical systems.

- Proven ability to navigate complex codebases and robot logs to perform systematic diagnostics on sensors, connectivity, and control systems.

PREFERRED QUALIFICATIONS

- Experience with distributed systems at scale

- Prior experience in a Tier 2 or Tier 3 support role within robotics or industrial automation.

- Experience with Amazon operations or similar last-mile delivery ecosystems.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, AUSTIN - 129,200.00 - 174,800.00 USD annually

About Amazon

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Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
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