The Role

As a Production Support Engineer, you'll be at the forefront of keeping our robotic fulfillment system running at peak performance. You'll be part of a team responsible for ensuring steady and high throughput for our fleet of robots through expert diagnostics, troubleshooting, and collaboration with our operations and engineering teams. You'll act as the first line of support, guiding our operations team through critical issues and leveraging data to optimize system performance.

Responsibilities

• Diagnose and resolve issues within Nimble's fleet of order-fulfilling robots.
• Alleviate operational issues by debugging Nimble's robotics and fulfillment software
• Develop new observability tools to facilitate faster and easier mitigation of production issues.
• Create and maintain detailed documentation in collaboration with support and engineering teams, building a comprehensive guide for system operation and issue resolution.
• Use a data-driven approach to help prioritize system improvements.
• Provide timely support to operations teams to enhance system and robot metrics.

Qualifications

• 0-5 years of experience in a production environment supporting and improving complex robotics systems, or a minimum of 2 years of experience combined with a Bachelor of Science degree in Computer Science, Software Engineering, or Robotics.
• Strong technical curiosity and debugging skills, including the ability to read technical logs and interpret data.
• Proficiency in using SQL to analyze production data.
• Demonstrated excellence in communication and documentation.
• Ability to work autonomously with minimal supervision.
• Preference for hands-on experience with robotics fleet management and autonomous logistics.

Additional Requirements

• Ability to work on-call/stand-by, weekends and holidays as needed
• Work location is in a warehouse environment with variable temperatures including cold, heat and humidity

Compensation

$100,000 - $130,000 a year

The above range is the salary range. This position will also receive generous equity for this position.

Culture:

We embrace challenges and strive to make the impossible possible each day. We're not in this to do what's easy or to be mediocre. We want to create something legendary and leave our mark on the world. We're ambitious, we're gritty, we're humble and we're relentlessly resourceful in pursuit of our goals. If this sounds like you then you might be a great fit!

Nimble's Benefits

Unlimited Flexible Time Off

Enjoy the time you need to travel, rejuvenate, and connect with friends and family.

Health Insurance

Nimble provides medical, dental, and vision insurance through several premier plans and options to support you and your family.

Paid Parental Leave

Enjoy paid bonding time following a birth.

Commuter Benefits

Take the stress out of commuting with access to fully-paid parking spots.

Referral Bonus

Get a cash bonus for any friend or colleagues that you refer to us that we end up hiring.

401k

Contribute towards a 401k for retirement planning.

Equity

Be an owner in Nimble through our equity program