Robotics Program ManagerPosition SummaryThe Robotics Program Manager supports the successful post-deployment performance of robotic cleaning solutions across assigned regions. This role oversees day-to-day operations, reinforces expected behaviors, analyzes performance data, and coordinates corrective actions to ensure reliable and efficient outcomes. Working directly with field operations and Strategic Account Managers.
Essential Duties and Responsibilities- Post-Deployment Ownership: Take full responsibility for the performance and outcomes of robotic cleaning solutions after deployment, ensuring sustained operational success for their defined area.
- Behavior Reinforcement: Reinforce and uphold the expected behaviors and standards established during deployment, maintaining consistency across all sites in their defined area.
- Operational Data Analysis: Analyze operational data to identify performance trends, recurring issues, and areas for improvement, using insights to guide program enhancements.
- Downtime Reduction Initiatives: Responsible for targeted initiatives to reduce robotic downtime, improve reliability, and optimize cleaning efficiency.
- Operations Collaboration: Work closely with Operations to identify and address program gaps, assess impacts, and implement retraining as needed to ensure continuous improvement for their defined area.
- Strategic Account Partnership: Partner with Strategic Account Managers (SAMs) to support accounts where robots are deployed, ensuring client satisfaction and program success.
Knowledge, Skills, and Competencies- Strong understanding of robotic cleaning technologies and operational best practices.
- Analytical skills for interpreting operational data and driving performance improvements.
- Experience collaborating with cross-functional partners, including Operations and Account Management.
- Excellent communication, organizational, and problem-solving abilities.
- Leads meetings to drive execution and raise standards to align with company goals.
Educational Qualifications/Job Experience Requirements- Bachelor's degree preferred.
- 5+ years in robotics operations or program coordination
- Proven experience assuming full ownership of robotic cleaning performance after deployment, including ongoing monitoring and optimization of results.
- Demonstrated ability to reinforce and uphold expected operational behaviors and standards set during deployment, ensuring consistency and compliance across multiple sites.
- Extensive background in analyzing operational data, identifying trends, diagnosing issues, and implementing corrective actions to improve robotic cleaning outcomes.
- Track record of driving initiatives to reduce robotic downtime, enhance reliability, and maximize equipment utilization.
- Strong history of working with Operations teams to identify program gaps, assess impacts, and coordinate retraining efforts for continuous improvement.
- Proven ability to partner with Strategic Account Managers (SAMs) to support accounts where robots are deployed, ensuring client satisfaction and program success.
- Experience with post-deployment performance analysis, including the use of KPIs and metrics to measure success and guide program enhancements.
- Background in developing and implementing retraining programs based on operational feedback and performance data.
- Ability to communicate complex operational findings and recommendations to cross-functional teams and senior leadership.
- Experience managing multiple projects and priorities in a fast-paced, dynamic environment.
- Strong organizational, problem-solving, and decision-making skills, with a focus on continuous improvement and operational excellence.
Working Conditions/Physical Requirements Schedule:
- Variable schedule during deployments; standard Monday-Friday outside of deployments.
- Occasional on-call support for urgent issues or critical incidents.
- Ability to travel up to 60% as needed for business requirements.
- Comfortable working in retail, office, and commercial environments.
- Physical ability to support field operations as needed
