Cummins

RMTC Product Support Team Leader

Cummins • $85K — $110K *
Whitakers, NC 27891In-Person
Manufacturing & Automotive
5 - 7 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's or Master's degree in Mechanical Engineering is strongly preferred.
  • 5-7 years of relevant work experience required.
  • Proficient in CAD and 3D modeling.
  • Familiarity with complex internal combustion engine structures preferred.
  • Experience in a fast-paced manufacturing environment with urgent problem solving.
  • Strong communication skills for diverse audiences, from technicians to executives.
  • Familiarity with structured problem-solving methodologies like 7-Step Problem Solving, FTA, and RCA.

Responsibilities

  • Plan, coordinate, and deliver product development activities aligned to technical requirements.
  • Identify potential failure modes by analyzing interfaces and functions.
  • Use computational tools to evaluate performance and inform design decisions.
  • Define and control interactions across system boundaries for seamless integration.
  • Apply data-driven problem-solving methods to identify and resolve root causes.

Benefits

  • Opportunity to lead cross-functional teams and make high-impact decisions.
  • Engagement in continuous improvement initiatives to enhance product reliability.
  • Access to a fast-paced, collaborative work environment at the Rocky Mount Engine Plant.
Full Job Description
Job Description

Job Summary

We are looking for a talented RMTC Product Support Team Leader for our location in Rocky Mount, NC. In this role, you will provide technical leadership and hands-on problem-solving support for complex engine systems within a fast-paced manufacturing environment. You will apply a broad range of engineering competencies-spanning mechanical design, systems understanding, and technical troubleshooting-to resolve issues across engine components and ensure production continuity. The position requires strong proficiency in CAD and 3D modeling, along with familiarity in navigating the complex bill-of-materials structure for internal combustion engines and the systems Cummins uses to manage this data, including Windchill and IMS.

Success in this role depends on your ability to thrive under pressure and effectively manage urgent, high-impact issues that threaten engine build schedules. You will be responsible for organizing cross-functional teams, setting priorities, and directing resources to restore production quickly and safely. Strong communication skills are essential, as this role requires the ability to provide clear, detailed technical guidance to technicians while also summarizing progress and decision-making for leadership through concise executive updates. You will be expected to apply structured problem-solving methodologies, including the full 7-Step Problem Solving process and tools such as FTA and RCA, to drive root-cause identification and implement durable corrective actions.

As a team leader, you will oversee day-to-day activities of team members, review and approve engineering change documentation, and guide cross-functional partners toward practical and productive solutions. While the role is primarily focused on engine hardware concerns, experience with electrical systems, electronic components, EHI, software, or controls integration is highly beneficial. An in-person interview at the Rocky Mount Engine Plant is preferred to ensure alignment with the fast-paced, collaborative environment this role demands.

In this role, you will make an impact in the following ways:
  • Stakeholder Collaboration: Obtaining input from technical managers, project leaders, engineers, and supplier partners to deliver clear recommendations that guide high-quality product decisions.
  • Quality-Focused Decision Making: Applying academic knowledge and practical experience to independently make day-to-day project decisions-such as test planning, analysis details, and cross-discipline coordination-while maintaining strong quality standards.
  • Process & Tool Application: Utilizing and continuously improving processes such as Engineering Standard Work (ESW), iDFMEA, FIRG, and tools such as 7-step problem solving and design review checklists to support disciplined, high-quality engineering decisions.
  • Independent Project Leadership: Leading smaller-scale projects with business impact or owning complex components and systems with higher ambiguity, ensuring accountability and clear direction within the project team.
  • Execution of Work Systems: Delivering consistent, independent execution of established and emerging engineering work processes while further developing depth in product and technology knowledge.
  • Process Improvement Leadership: Driving improvements in work processes and systems across your functional discipline within the business unit to enhance consistency, efficiency, and engineering rigor.
  • Team Coordination & Knowledge Transfer: Coordinating work among technicians and student employees while actively sharing expertise and supporting the development of less-experienced engineers through direct or indirect leadership.
  • Technical Guidance & Subject-Matter Expertise: Providing guidance to influence technical direction and operating as a recognized specialist within your product or discipline area, growing proficiency in the competencies critical to success.


Responsibilities

To be successful in this role you will need the following:
  • Product Development Execution, Monitoring and Control: Planning, coordinating, and delivering product development activities aligned to requirements and technical profiles while monitoring progress across functional teams; ensuring product capability meets expectations, addressing risks early, and understanding the full lifecycle and stakeholder needs.
  • Product Failure Mode Avoidance: Identifying potential failure modes by analyzing interfaces, functions, requirements, and influencing factors; applying structured methods to prevent issues and enhance the reliability and robustness of Cummins products.
  • Product Function Modeling, Simulation and Analysis: Using computational tools and analytical methods to evaluate system, subsystem, and component performance; interpreting results to inform design decisions and improve overall product capability.
  • Product Interface Management and Integration: Defining, analyzing, and controlling interactions across system boundaries; establishing clear requirements and limits to ensure seamless integration, supported by structured plans for diagnosing and resolving interface-related issues.
  • Product Problem Solving: Applying disciplined, data-driven problem-solving methods that protect the customer; identifying assignable and systemic root causes, implementing effective solutions, and ensuring long-term prevention of reoccurrence.

Education, Licenses, Certifications:
  • College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required.
  • Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.
  • This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
  • Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making. Knowledge of MS Office tools is preferred.


Qualifications

The successful candidate should:
  • - Bachelor or Masters Degree in the Mechanical Engineering discipline strongly preferred.
  • - 5 to 7 years of relevant work experience is required
  • - Possess a broad range of software environment competencies for the various resources used at Cummins. CAD/3D modeling skills required.
  • - Familiarity with the complex structure of internal combustion engines preferred; familiarity with manufacturing of other types of machinery and/or hands-on experience with mechanical systems are eligible for consideration.
  • - Be familiar with the pace and demands of urgent problem solving in a manufacturing environment. Must be comfortable working under pressure, sorting priorities effectively, organizing cross functional team activities, and directing resources to restore production when build schedules are threatened by product issues.
  • - Strong and broad communication skills are required; must be able to tailor a message at detail level of instruction for Technicians and then deliver high level progress updates to executives. Must be comfortable in a highly collaborative environment.
  • - Familiarity with executing all phases of 7 Step Problem Solving methodology and use of tools such as FTA, RCA, etc.
  • - This role will have responsibilities for directing the day to day activities of other team members, reviewing and approving change documentation, and guiding cross functional groups towards productive solutions.
  • - Possess a broad range of technical competencies with emphasis on the ability to effectively solve design problems for all engine components.
  • - This role is responsible primarily for engine hardware concerns but experience with advanced electrical concepts, EHI, electronic component design, software and controls is a plus.
  • - In-person interview on-site at the Cummins Rocky Mount Engine Plant is strongly preferred over an online interview due to the interview format.


About Cummins

Cummins Power Generation is a world leader in the design and manufacture of power generation equipment, including PowerCommand standby and prime power systems. They also provide single-source warranty, planned maintenance, and round-the-clock emergency service 24 hours a day, seven days a week including back-up power rental through their network of distributors. Part of the world-wide power systems business which has annual sales of more than $1.2 billion, Cummins Power Generation's strength comes from being a division of Cummins Inc. Cummins Power Generation has unique expertise in that all aspects of generator set design, manufacture and service have been brought together in one company. All the major components - the engine, alternator and control systems - are manufactured by divisions of Cummins. This integral approach means each element of a generating set is matched to work in harmony from the start. Providing what the customer wants is at the core of Cummins' manufacturing philosophy. For generating set customers this means a choice of mobile, stationary, open or sound attenuated versions is available for all models.

Cummins Careers

Join the dynamic world of Cummins, a global leader in power solutions, where innovation and leadership drive our mission to power a more prosperous world. At Cummins, we offer unparalleled job opportunities in engineering, technology, and business management, making it an ideal place for professionals seeking meaningful and impactful careers. Work You’ll Do At Cummins, you’ll be part of a team that values diversity and is committed to creating inclusive growth opportunities for all employees. Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in your potential and encourage every team member to reach their personal and professional goals. Join our industry-leading team to help develop groundbreaking solutions and technologies that impact markets and communities across the globe. Your work at Cummins will not only contribute to global innovation but also ensure sustainable practices that benefit future generations. Professional Growth and Development Cummins is dedicated to the professional growth of its employees. We offer a variety of leadership and diversity training programs designed to enhance your skills and advance your career. From hands-on internships for emerging talents to leadership programs for seasoned professionals, Cummins provides resources and global opportunities to learn, thrive, and lead in your respective field. Innovative Work Environment Our commitment to innovation is at the core of what we do. At Cummins, you will collaborate with skilled colleagues who are eager to share knowledge and ideas. We foster an environment where creative thinking and proactive leadership are encouraged, driving us forward in the areas of clean energy and environmental sustainability. Benefits and Culture Cummins employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. Among these are comprehensive health care options, competitive retirement plans, and flexible work arrangements. Our supportive culture champions community involvement and a work-life balance that accommodates the diverse needs of our team members. Join Our Team Explore the numerous job opportunities at Cummins where your skills and interests can be matched with the right position, helping you to excel. We are continuously hiring and looking for ambitious, curious, and innovative individuals ready to make a significant impact. Stay Connected Keep up to date with the latest at Cummins by following our careers blog. Gain insights from insiders, learn about our employment practices, and discover how our team is leading the charge in global power solutions. Job Alert Emails Customize your experience by subscribing to Cummins job alerts. Receive updates on new postings, company news, and insider tips directly tailored to your career interests. See what exciting and rewarding opportunities await at Cummins. At Cummins, your career is just beginning. Join us, and power your potential on a global stage.
Learn more about Cummins
Size
59,900 employees
Market Cap
$34.3 billion
Industry
Manufacturing & Automotive
Net Income
$1.7 billion
Founded
1919
5 Year Trend
+6.5%
Revenue
$19.8 billion
NASDAQ
CMI
* Ladders Estimates

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