The Risk & Insurance Manager will lead the company's risk management function and oversee all insurance-related matters for a multi-property hospitality portfolio. This leadership role is responsible for setting strategy, guiding risk mitigation initiatives, and overseeing insurance and claims operations while managing and developing a dedicated risk management team. The position combines high-level program ownership with hands-on involvement in complex and high-exposure matters, ensuring effective claims resolution, financial protection, and alignment with the company's broader risk management objectives. The Manager serves as a key internal advisor and primary liaison to insurance carriers, brokers, third-party administrators, and legal counsel. Responsibilities: • Lead, mentor, and manage a team of three Risk Management Specialists, setting clear expectations and performance standards. • Establish workflows, best practices, and controls to ensure consistent, timely, and compliant claims handling. • Provide subject-matter expertise and escalation support for complex, high-exposure, or litigated claims. • Oversee and actively participate in all phases of insurance claims, including general liability, workers' compensation, auto, property, and hospitality-specific exposures. • Oversee and direct claims lifecycle, ensuring timely, accurate, and effective handling from first notice of loss through final resolution, settlement, or litigation. • Provide leadership and oversight to Risk Management Specialists managing claims, serving as the final decision-maker on strategy, settlement authority, and resolution. • Coordinate closely with defense counsel, insurance adjusters, TPAs, and carriers on litigation strategy, discovery, evaluations, mediations, and settlements. • Monitor reserves, claim valuations, settlement authority, and financial exposure • Responsible for preparing, monitoring, and tracking active and threatened litigation across portfolio. • Identify and oversee subrogation and recovery opportunities for property damage, liability losses, and other incidents, including those that do not meet insurance deductible thresholds or policy qualifications • Manage demand letters, negotiations, and escalation to legal action when appropriate. • Create, implement, maintain, and update compliance-related information databases such as injury and illness logs, insurance contacts, safety training audits, lag time reports, etc. • Develop standardized tools and procedures to improve compliance process efficiencies • Maintain fleet card accounts to include new account setup • Process and record insurance and legal invoicing • Review contracts/agreements in connection with requesting required insurance coverages • Other duties as assigned Education and Experience: • Bachelor's degree in Risk Management, Business, Insurance, Legal Studies, or a related field (or equivalent experience). • Progressive experience in risk management, insurance, or complex claims handling. • Demonstrated experience managing litigated claims, subrogation, and third-party recoveries. • Prior experience leading or supervising a team. • Strong working knowledge of general liability, workers' compensation, auto liability, and property insurance. Knowledge, Skills, and Abilities: • Strong leadership and negotiation skills. • Ability to manage complex, high-volume claims and recovery matters simultaneously. • Excellent communication skills with executives, attorneys, carriers, and operational teams. • Analytical mindset with strong financial and risk evaluation capabilities. • Comfortable operating in a hands-on role while providing strategic oversight. • Extremely detail-oriented • Ability to multi-task, self-direct and self-pace • Ability to maintain a high level of confidentiality *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.