Job DescriptionNabors is looking for a Team Lead to oversee our Rigline 24/7 remote operations support team. This role is essential in delivering prompt and high-quality support to our global customers. The Team Lead will manage a team of skilled professionals, ensuring efficient shift operations, addressing challenges as the primary point of contact, and facilitating seamless shift handovers. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and effectively collaborates with management, product teams, engineers, field technicians, rig personnel, customers, and partners. This position follows a 14-days-on/14-days-off rotational schedule.
Responsibilities- Coordinate and supervise the activities of technicians during their shift to ensure efficient and excellent customer service while focusing on minimizing downtime, providing proactive support, and enhancing our safety culture.
- Serve as the primary point of contact for any issues or challenges and interact with the escalation points during the shift if needed.
- Responsible for Major Event handling.
- Ensure smooth handover between shifts.
- Monitor emails and case queues during the shift.
- Perform quality assessments of technicians on a periodic basis and provide feedback/coaching as needed.
- Ensure the team meets defined KPIs, service level agreements, and is closing cases timely.
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Qualifications- 4+ years of equivalent work experience.
- Preferred experience in the drilling industry and knowledge of drilling operations and equipment.
- A customer-first mindset, ensuring every decision is made in the best interest of the customer and company.
- Ability to adapt to changing environments and handle high-pressure situations with composure.
- Strong analytical and decision-making skills to address challenges swiftly and effectively.
- Excellent verbal and written communication skills.
- Skilled in coaching, mentoring, and driving team performance.
