DescriptionAbout the RolePartner with the RevOps Manager to serve as theengine behind our Go To Market organization. You won't just manage our CRM; you will synthesize data across the entire customer lifecycle to drive predictability and operational excellence. By translating complex data sets into actionable insights, you will empower leadership to make informed decisions that accelerate growth and optimize the revenue funnel.
Key Responsibilities- Revenue Intelligence & Analytics: Go beyond basic reporting to provide deep-funnel analysis. You will track LTV/CAC ratios, cohort performance, and pipeline velocity to identify growth levers and hidden risks. You'll be responsible for the accuracy of our forecasting models, ensuring leadership has a clear view of future revenue.
- Lifecycle Strategy & Continuity: Architect a seamless "Lead-to-Renewal" journey. You will design the frameworks that bridge the gap between Sales, Marketing, and Customer Success, focusing on friction reduction and automated health scoring to maximize Net Revenue Retention.
- Process Optimization & Governance: Develop and maintain the "Source of Truth." This involves building scalable playbooks that standardize how teams operate, ensuring that data hygiene isn't just a cleanup task, but a byproduct of high-performing, automated workflows.
- Data Architecture & Tech Stack Strategy: Manage our GTM tech stack with a focus on interoperability. You will evaluate and integrate emerging AI and automation tools not just for their features, but for their ability to improve data flow and provide a more granular 360-degree view of the customer.
- Strategic Cross-Functional Partnership: Act as the connective tissue between GTM departments. You will lead regular business reviews with Sales and Success leaders to translate their operational challenges into technical solutions and performance-driven insights.
- Change Management & Enablement: Ensure high organizational "system IQ." You'll translate technical updates into business value, driving adoption of new processes through clear documentation and data-driven feedback loops.
Requirements- Experience: 2+ years in Revenue Operations, Sales Operations, or CS Operations. Experience in a fast-paced startup environment (ideally as a first or early RevOps hire) is highly preferred.
- CRM Proficiency: Hands on experience with HubSpot administration and integration, with a track record of optimizing systems for business outcomes.
- Operational Mindset: A process first thinker who views data as a tool to organize and streamline workflows.
- Strategic Problem-Solving: Ability to evaluate raw system data and translate it into operational solutions that solve bottlenecks.
- Technical Communication: Ability to collaborate across Sales, Marketing, and CS to explain technical CRM processes and system changes in clear terms.
- Ownership: A proactive self-starter who identifies systemic friction and drives solutions with minimal supervision.
