Compensation- Year 1 Expected Earnings 130,000 - $170,000
Title: Revenue Operations ManagerAbout this JobEnergy CX is hiring a Revenue Operations Manager to build and own the revenue operating system that powers how the company makes decisions, turning fragmented data into a trusted, self-sustaining system for pipeline, forecasting, and capacity planning.
This person will own HubSpot and the broader revenue tech stack, build the metrics and forecasting infrastructure the business runs on, and connect marketing, sales, customer success, and finance around a single source of truth, ensuring the right answers surface before anyone has to ask.
Objectives of this Role- Own and evolve ECX's revenue operating system, including pipeline intelligence, forecasting, and capacity planning, as the foundation for how the company makes revenue decisions.
- Own HubSpot and the broader revenue tech stack as the system of record, enforcing data quality standards across the full lead-to-cash lifecycle
- Diagnose and anticipate structural gaps in data, process, and cross-team handoffs
- Build a metrics layer that runs on its own: pipeline, forecast, and revenue reporting that requires no manual reconciliation
- Support GTM enablement infrastructure: comp plans, quota tracking, territory design, and capacity/headcount planning
Daily and Monthly Responsibilities- Maintain revenue data integrity, covering stage exits, ACV fields, pipeline hygiene rules (auto-aging, closed-lost automation), and CRM data quality SLAs
- Build and maintain the metrics layer, including ramp time, capacity, GRR, margin change, and other KPIs used across departments
- Run pipeline and rep diagnostics, surfacing stale accounts, coverage misses, and conversion red flags proactively
- Own forecast and capacity planning, including coverage math, slippage tracking, quota modeling, and reconciling pipeline discrepancies
- Administer comp plans and quota tracking, and own/rationalize the broader revenue tech stack
- Partner with engineering on data pipelines connecting HubSpot to billing and internal analytics tooling, including ECX's ABEL decision engine
Skills & Qualifications - Required:
- 5-8 years in revenue operations, sales operations, or GTM analytics at a high-growth B2B company, has built systems and instrumentation from messy data, not just inherited a working one
- Deep HubSpot (or equivalent CRM) administration experience, has owned a CRM instance through a growth phase, including field governance and lifecycle-stage design
- Strong SQL and comfort working with data pipelines; validates numbers at the source rather than trusting dashboard output
- Systems thinker who fixes root causes upstream rather than symptoms downstream, with a strong bias for action
- Understands renewal/retention motion on top of new-logo pipeline
- Preferred:
- Experience with recurring-revenue metrics: CAC, LTV, renewal rate, revenue backlog, weighted average remaining contract life
- Ramp, productivity, or capacity analytics experience, has measured or moved a ramp curve before
- Experience supporting territory/book design, capacity planning, and headcount modeling with GTM leadership
- Background transitioning from a producer role (AE, AM, or CSM) into operations, or experience with post-merger/post-migration data cleanup
