Hi, I'm Kate Hillier Isaac, SVP Commercial Engineering & Operations at hx. I lead our GTM Engineering & Operations, Analytics and Financial Planning teams, and I've spent my career working with large, complex commercial organisations, from Google and Microsoft to the scale-up journey here at hx.

What excites me about this role is that almost nothing about our GTM motion is steady state. We're launching new motions, working with much larger and more complex enterprise accounts, changing how pre and post-sales work together, and introducing agentic workflows into how the revenue organisation operates.

So this isn't a role about inheriting a RevOps machine and making it 10% better. It's an opportunity to help rebuild the operating system behind how we grow, from pipeline creation and multithreaded engagement through to expansion, and to work out where better data, systems and agents can create genuinely different levels of leverage.

I'm looking for someone who wants to run the business and transform it at the same time. Someone who can make hx feel better run as we become more complex, not harder to run.

Let's speak soon.

Kate

What you'll be doing

• Own the end-to-end Revenue Operations strategy across Sales, Marketing and Customer, creating one coherent operating system across the full funnel.
• Oversee teams that own forecasting, pipeline management, territory and capacity planning, target setting and performance management, ensuring leaders have a clear and trusted view of the business.
• Run and optimize the core commercial operating cadences, including QBRs, Pipeline Councils and other mechanisms that turn data into decisions and decisions into action.
• Redesign workflows around AI and automation, not simply layer AI onto existing processes. Identify where judgement matters, where work can be automated, and where technology can materially increase human leverage.
• Partner closely with Sales, Marketing, Customer, Finance and Strategy leadership on growth planning, resource allocation and major commercial decisions.
• Own the RevOps technology roadmap and ensure our systems architecture can support the particulars of our multi-product and multi-market business.

What you'll need to have done

We care more about the problems you've solved and the quality of your thinking than a perfectly linear career path. You'll likely have:

• Led Revenue Operations, GTM Operations or a similarly broad commercial operations function in a high-growth B2B business.
• Operated across more than one part of the funnel, with a strong understanding of how Sales, Marketing and Customer systems connect.
• Worked with complex enterprise sales motions where pipeline quality, deal progression, forecasting and capacity planning require real commercial judgement.
• Been a trusted partner to senior commercial leaders, able to challenge assumptions and influence decisions rather than simply service requests.
• Strong hands-on understanding of CRM, automation and the broader GTM technology stack & used AI and automation to create meaningful operational leverage, rather than treating them as side experiments.
• Worked successfully in environments where the operating model is still evolving and there often isn't an existing playbook to follow

How we lead in an AI-forward company

hx is a maximally AI-forward company because we believe AI should increase the value of exceptional people, not replace it.

For leaders, that means staying close to what's changing, continuing to learn, and bringing that into how you lead, how your team works, and what you believe your function can now achieve.

The bar is simple: your team should work meaningfully better because of how you lead in this new world.

Compensation

Salary range: $230,000-$290,000
Performance bonus: 20% ($46,000-$58,000)
Total OTE: $276,000-$348,000

Equity: We offer equity across all roles at hx, so this will form a meaningful part of your overall compensation. Your Talent Partner can talk you through the details during the process.

A note on level: We're considering candidates across Senior Director and VP level for this role, which is why the range is relatively broad. We'll assess level based on the scope you've owned, the impact you've had, your experience and the level at which we believe you can operate at hx. If we get to offer stage, that assessment will inform where we land within the range.

Benefits

• $6000 training and conference budget for individual and group development.
• Full medical, dental, vision package to fit your needs
• Mental health support via Spring Health and Rula
• Access to One Medical
• Flexible vacation policy; work hard and take time when you need it
• Pet discount plans, retirement plan (401K), and discount programs available to employees

Additional perks

• Top-spec equipment (laptop, screens, adjustable desks, etc.).
• Regular hackathons, lunch & learns, and socials, both remote and in-person, to foster collaboration and creativity.
• Team breakfasts and lunches, fully stocked snacks and drinks, and a fun, creative office at WeWork - 500, 7th Avenue.
• Access to cutting-edge AI tools and experimentation budget, giving you the freedom to test, learn, and innovate ahead of the market.

Interview process

1. Meet Head of Talent - Introduction to hx - 45 minutes
2. Hiring Manager Interview - 1 hour
3. Skills Assessment - 1 hour
4. Meet the Team
5. Values Interview & Meet the CEO & Co-founder
6. We offer!

Our commitment to Diversity

hxer's are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive.

Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure. If you're energised by complexity and motivated to grow, we encourage you to apply and join our global team.

Next steps

If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome.

For more information about applying and to view other opportunities, you can visit our careers page.