OpenAI

Revenue Operations BP - Technical Success

OpenAI • $120K — $150K *
San Francisco, CA 94112In-Person
Consumer Technology
Less than 5 years of experience
3 days ago
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Job Overview by Ladders

Qualifications

  • 5-7 years in revenue operations or strategy within a tech company
  • Strong analytical mindset with attention to detail
  • Proven project management experience in cross-functional settings
  • Excellent communication and executive presence
  • Familiarity with AI applications and customer problem-solving
  • Ability to thrive in ambiguous situations and self-manage
  • Exceptional organizational skills and multitasking abilities

Responsibilities

  • Design processes to enhance customer interactions across the Technical Success team
  • Collaborate with technical teams for scalable operational integration
  • Define and monitor KPIs for technical success, creating insights dashboards
  • Manage capacity and coverage strategies aligned with business goals
  • Partner with data teams to ensure accurate reporting and decision support
  • Lead analyses to identify process improvement opportunities
  • Drive cross-functional projects for process optimization

Benefits

  • Opportunities for professional development
  • Collaborative team culture
  • Exposure to cutting-edge AI technology
  • Chance to work in a fast-paced, high-growth environment
  • Access to a network of experienced professionals in the field
Full Job Description
About the role

The Go To Market (GTM) team at OpenAI is dedicated to helping customers realize the transformative potential of AI technology. We are seeking a Revenue Operations Manager to support and optimize the operations within our Technical Success team, working closely with cross-functional teams to drive operational excellence and maximize customer impact.

As a Revenue Operations Manager, you will focus on designing processes that enhance the customer experience, optimizing internal workflows, and delivering data-driven insights that support strategic decision-making across teams.

In this role, you'll:
  • Design and implement processes to support the OpenAI Technical Success team, ensuring seamless management of customer interactions throughout the lifecycle, from onboarding to ongoing technical support and services delivery.
  • Work closely with technical teams to ensure that operational processes are scalable and efficiently integrated into customer success workflows.
  • Define and track key performance indicators (KPIs) specific to technical success, developing and maintaining dashboards to provide actionable insights to stakeholders and leadership.
  • Manage capacity and coverage strategy for the Technical Success team, working with leadership to ensure alignment with business objectives and offering data-driven recommendations for improvements.
  • Partner with the data team to ensure the integrity and accuracy of data, enabling effective reporting and decision-making for revenue-generating activities.
  • Lead strategic analyses to identify trends, gaps, and opportunities for process optimization; lead cross-functional projects to drive those optimizations.

You might thrive in this role if you have:
  • Experience in revenue operations or strategy at a high-growth, technology company
  • Strong analytical skills with a focus on attention to detail
  • Exceptional project management skills, with experience leading complex, cross-functional initiatives
  • Strong communication skills and executive presence
  • An understanding of the AI landscape, our applications, and the problems they solve for our customers.
  • The ability to thrive in ambiguity and work autonomously
  • Exceptional organizational skills
  • The ability to operate with high horsepower, be adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthless prioritization


About OpenAI

OpenAI is an artificial intelligence research laboratory consisting of the for-profit corporation OpenAI LP and its parent company, the non-profit OpenAI Inc. The company was founded in 2015 by a group of technology leaders, including Elon Musk, Sam Altman, Greg Brockman, Ilya Sutskever, and John Schulman. OpenAI's mission is to develop and promote friendly AI for the betterment of humanity. The company has developed a number of cutting-edge AI technologies, including GPT-3, a language processing system that can generate human-like text. OpenAI has received funding from a number of high-profile investors, including LinkedIn co-founder Reid Hoffman and venture capitalist Peter Thiel.
Learn more about OpenAI
Size
100 employees
Industry
Information Technology
Founded
2015
* Ladders Estimates

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