IN SUMMARY...As an RCM Business Partner, you will serve as a strategic partner to our customers, leveraging your expertise in Revenue Cycle Management to drive financial performance, operational efficiency, and overall account health. You will act as a liaison between our customers and the RCM team, ensuring proactive communication, problem resolution, and data-driven recommendations that optimize revenue and reduce risk. Your goal is to strengthen customer relationships, assist with RCM outcomes, and support retention and growth initiatives.
WHAT YOU WILL DO...Customer Partnership & Account Management- Build and maintain strong, trust-based relationships with key customer stakeholders and executive sponsors.
- Serve as the primary point of contact for assigned customers, managing communications and establishing regular touchpoints.
- Conduct business reviews and operational check-ins with customers to provide insight into revenue cycle performance and opportunities.
- Identify at-risk accounts and proactively mitigate potential revenue loss or churn.
- Collaborate with internal teams to address escalated customer concerns and implement corrective action plans.
- Support contract renewals and identify opportunities for additional services that align with customer goals.
Revenue Cycle & Financial Performance- Monitor account health using the RCM Healthscore and other operational and financial metrics.
- Analyze trends in revenue cycle operations, identifying areas for improvement and recommending actionable strategies.
- Assist customers in optimizing their revenue cycle processes, including billing, collections, denials, and reporting.
- Provide month-end financial reporting, highlighting key findings and improvement opportunities.
- Partner with internal RCM leaders to resolve aberrant trends, billing issues, and operational challenges.
Onboarding, Training & Optimization- Participate in new customer onboarding to ensure successful implementation of RCM workflows and processes.
- Educate customers on interpreting and acting upon RCM Healthscore metrics to maximize revenue performance.
- Serve as a resource for ongoing process optimization, helping customers align their workflows with best practices.
BACKGROUND AND SKILLS YOU WILL BRING... - Proven experience in Revenue Cycle Management, with strong understanding of healthcare billing, collections, denials, and A/R processes.
- Demonstrated ability to manage complex customer relationships and influence key stakeholders.
- Strong analytical skills, comfortable interpreting financial and operational data to drive actionable recommendations.
- Excellent communication and presentation skills, both written and verbal.
- Proactive problem-solving and critical thinking skills, with a focus on operational excellence and revenue outcomes.
- Ability to travel up to 20% as needed.
SUCCESS LOOKS LIKE...- Customers achieve measurable improvements in revenue cycle performance.
- Accounts maintain or improve their RCM Healthscore metrics.
- Customer satisfaction and trust are high, with minimal churn and maximized growth opportunities.
- Internal and external stakeholders recognize you as a trusted advisor and strategic partner.
- Being aggressive and taking initiative; we trust you to move the needle forward
- Doing the job; outcomes are just as important as strategy
- Being adaptable and amenable to meet the changes of a dynamic and evolving industry
- Demonstrating humility; partnership and collaboration is who we are and how we operate
- Tapping into your innovative side; conventional is not always correct
HOW WE INVEST IN YOU...- Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance
- Generous employer sponsored subsidy towards employee's medical insurance premiums
- Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees
- Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
- Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunities
