Charles Schwab

Retirement Loan Consulting Manager

Charles Schwab • $100K — $120K *
Austin, TX 78745In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in qualified retirement plan administration; ASPPA designation is a plus.
  • Experience managing loan corrections and working with payroll or HRIS for IRC 72(p) compliance.
  • Strong verbal and written communication skills, capable of presenting confidently to clients and partners.
  • Proven ability to independently resolve complex issues while fostering cross-functional relationships.
  • Experience in plan conversions and analyzing recordkeeper files to identify loan discrepancies.

Responsibilities

  • Consult with plan sponsors to resolve loan delinquencies and develop actionable plans.
  • Respond to transactional inquiries clearly and guide internal partners and plan sponsors.
  • Support departmental initiatives and process improvements through quality documentation.
  • Use tools to document errors, identify root causes, and prevent future issues.
  • Manage complex tasks and prioritize multiple assignments while maintaining attention to detail.

Benefits

  • Eligible for bonus or incentive opportunities.
Full Job Description
Your Opportunity

Operational Services, within Plan Administration & Implementation (PAI), supports Retirement Plan Services by delivering high-quality client service for the recordkeeping functions of Defined Contribution retirement plans. A Manager within PAI manages relationships with plan sponsors and internal business partners while ensuring compliance with applicable ERISA requirements. This role delivers high-quality work, supports departmental goals, and demonstrates the ownership, judgment, communication, and client-first mindset needed to contribute with independence and influence.

 

What You’ll Do

The Loan Consulting Manager serves as a subject matter expert in IRC 72(p), independently managing complex tasks, competing deadlines, and escalated issues with sound judgment, urgency, and attention to detail. Key responsibilities include consulting with plan sponsors to resolve loan delinquencies, developing actionable plans, responding clearly to transactional inquiries, and guiding internal partners, participants, and plan sponsors through outcomes and next steps. This role also supports departmental initiatives, process improvements, and system implementations while using quality tools to document errors, identify root causes, and prevent repeat issues. Success requires flexibility, initiative, accountability, teamwork, and a commitment to continuous improvement.

 

What you have

 

Required Qualifications:

 

  • Must have 5+ years of qualified retirement plan administration experience; ASPPA designation preferred.
  • Experience with loan corrections and coordination with payroll providers or internal HRIS systems to maintain IRC 72(p) compliance.
  • Excellent verbal and written communication skills, including confidence presenting to clients and internal partners.
  • Ability to independently resolve complex issues while managing cross-functional relationships.
  • Experience supporting plan conversions by analyzing prior recordkeeper files, identifying loan issues, recommending solutions, and partnering with key stakeholders for prompt resolution.
  • Ability to manage complex work accurately and efficiently, prioritize competing assignments, meet deadlines and quality expectations, and maintain strong attention to detail.

  

Preferred Qualifications: 

  • Ability to coach and mentor peers, influence through constructive dialogue, support team training, and foster a collaborative, inclusive team environment.
  • Proven ability to analyze trends, identify root causes, and implement practical process improvements that enhance the client experience.
  • Sound escalation judgment, including knowing when to engage additional resources to support timely resolution.
  • Client-focused relationship builder who influences effectively and develops trusted partnerships with plan sponsors and business partners.
  • Intermediate to advanced Microsoft Office skills.
  • College degree or equivalent work experience.

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

About Charles Schwab

Charles Schwab is a financial services company that provides a full range of securities, brokerage, banking, money management, financial advisory, investor, and retirement plan services. It operates in four main divisions; investing, wealth management, banking, and trading. Charles Schwab provides a full-service brokerage platform that serves individual investors who invest on their own or through a workplace-sponsored retirement or equity plan, as well as banking through Schwab Bank. The firm was founded in 1973 and is headquartered in San Francisco, California.

Charles Schwab Careers

Join the vibrant team at Charles Schwab, a leader in global finance, where your career is propelled by innovation, leadership, and a commitment to diversity and professional growth. At Charles Schwab, we offer more than just job opportunities; we provide a platform for you to make a significant impact on the industry and our clients' lives.

Work You’ll Do

At Charles Schwab, we are dedicated to helping our clients manage their financial futures. Being part of our team means you'll work alongside some of the most skilled professionals in the financial services industry. Our culture thrives on teamwork, integrity, and relentless dedication to our clients. Whether you're looking for a position in financial consulting, technology, or administrative support, Charles Schwab offers a dynamic work environment where your skills will be honed and your achievements recognized.

Innovate and Lead

Embrace the opportunity to lead through innovation. Charles Schwab’s commitment to technology and innovation is fundamental to our service delivery. By joining our team, you will be at the forefront of developing new solutions that redefine the future of finance. Your leadership can guide significant projects that impact our company and the industry.

Grow Your Career

Charles Schwab believes in fostering the growth of its employees. Whether through professional development programs, diversity training, or leadership workshops, we ensure that our team members receive the support and training they need to advance their careers. With a variety of career paths available, your job at Schwab can evolve with your interests and expertise.

Internship and Employment Opportunities

Start your professional journey with Charles Schwab through our internship programs or full-time employment opportunities. We seek individuals who are passionate, curious, and ready to drive change. A career at Schwab is not just about having a job; it's about building a lasting relationship with a company that values your potential.

Benefits and Culture

Charles Schwab is renowned for its employee-friendly culture. We offer a comprehensive benefits package that supports the health, financial stability, and work-life balance of our team members. From competitive salaries and bonuses to health insurance and retirement plans, Schwab ensures that your career is as rewarding as it is enriching.

Networking and Professional Development

Expand your professional network and enhance your skills through our various networking events, mentorship programs, and training sessions. At Charles Schwab, we believe in leveraging collective expertise to foster learning and innovation. Engage with leaders, gain insights from experienced professionals, and build relationships that will aid your career trajectory.

Join Our Team

Explore the numerous career paths available at Charles Schwab and discover how your talents can be utilized to their fullest potential. Search open positions that match your skills and interests. We are continuously hiring across various disciplines and look forward to adding innovative, driven individuals to our team.

Stay Connected

Keep up to date with the latest from Charles Schwab Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and be the first to know about new openings, company news, and professional tips.

Explore Charles Schwab Jobs

Ready to take the next step in your career? Visit our careers page to review current job openings, submit your resume, and prepare for your interview. At Charles Schwab, your future is waiting. [SEARCH CHARLES SCHWAB JOBS] Join Charles Schwab today and be part of a team that values diversity, innovation, and leadership—where your career can thrive in the exciting world of finance.
Learn more about Charles Schwab
Size
34,200 employees
Market Cap
$151.6 billion
Industry
Finance & Insurance
Net Income
$3.2 billion
Founded
1973
5 Year Trend
+20%
Revenue
$12.1 billion
NASDAQ
SCHW
* Ladders Estimates

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