Michaels Stores

Retail Store Manager

Michaels Stores$69K — $93K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of retail management experience
  • Proven leadership skills in a customer-focused environment
  • Strong understanding of retail operations and Standard Operating Procedures (SOPs)
  • Ability to deliver and exceed sales and profit goals
  • Skills in hiring, training, and performance management of team members
  • Excellent communication and interpersonal abilities

Responsibilities

  • Lead and manage all store operations and ensure compliance with company policies
  • Achieve sales and profit targets alongside key performance indicators (KPIs)
  • Execute customer brand promises effectively and consistently
  • Implement shrink and safety programs to meet goals
  • Set and communicate goals using company tools to drive team performance
  • Staff and develop team members for growth and advancement
  • Serve as Manager on Duty (MOD) and maintain operational knowledge across all departments

Benefits

  • Team-oriented, dynamic work environment
  • Opportunities for career advancement and professional development
  • Comprehensive training programs
  • Supportive workplace culture that promotes respect and inclusivity
  • Flexible work schedule including nights, weekends, and early mornings
Full Job Description
Store - SEA-BELLEVUE, WA

Store Managers are expected to spend the vast majority of their time on managerial work. This includes leading and managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team is ready to deliver the Customer Brand Promises; and planning and communicating store workload activities and KPI’s to ensure proper execution by your team within budget. Minimal, if any, time is expected to be spent on non-managerial tasks, such as cashiering, setting POGs, and stocking shelves.

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Major Activities

  • Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards;  hold team accountable for store conditions and results
  • Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI’s
  • Lead the execution of our customer brand promises.
  • Implement and lead the shrink and safety programs to deliver goals
  • Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers.
  • Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process;  identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
  • Serve as Manager on Duty (MOD)
  • Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production

Other duties as assigned

Minimum Type of experience the job requires

  • Retail management leadership experience

Physical Requirements

  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching and stretching
  • Some lifting of heavy items and accessing high shelves by ladder or similar equipment
  • If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

  • Public retail store setting supervising Team Members and taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range for this Position:

$69,800.00 - $93,100.00

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