Job DescriptionRetail Security DirectorLocation: Peabody, MA (On-Site)
Salary: $46.44 per hour
Schedule: Retail-based hours; standard days off Sunday & Monday, with one required evening shift (Friday or Saturday, 1:00 PM - 9:00 PM or 2:00 PM - 10:00 PM)
Position SummaryThe Retail Security Director is responsible for overseeing daily security operations for a high-profile retail client location in Peabody, MA. This role ensures the delivery of high-quality security services, operational excellence, and a strong client partnership.
The Director will lead all aspects of site operations including staffing, scheduling, training, compliance, and performance management. This position requires a hands-on leader with experience in
retail management and/or security management, who can operate effectively in a fast-paced, customer-facing environment.
Key ResponsibilitiesOperations & Service Delivery- Lead day-to-day security operations at the assigned retail location.
- Ensure consistent delivery of professional security services that protect people, property, and assets.
- Maintain compliance with company policies, client expectations, and regulatory requirements.
- Monitor service delivery and proactively address operational gaps or risks.
Leadership & Team Management- Oversee, coach, and develop a team of security personnel, including supervisors.
- Manage scheduling, payroll, training, and performance management.
- Lead hiring efforts, including recruiting, interviewing, onboarding, and retention of high-quality staff.
- Conduct performance evaluations and provide ongoing coaching and development.
Client Relations- Serve as the primary point of contact for the client, ensuring strong communication and service satisfaction.
- Build and maintain trusted relationships through responsiveness and professionalism.
- Address client concerns promptly and implement solutions to improve service delivery.
Financial & Administrative Oversight- Ensure accurate and timely completion of payroll, scheduling, and reporting.
- Manage staffing levels to meet contractual requirements while minimizing unbilled overtime.
- Support operational and financial objectives through effective resource management.
Compliance & Training- Ensure all personnel adhere to post orders, procedures, and company standards.
- Coordinate and deliver site-specific and ongoing training.
- Maintain accurate documentation including personnel records, compliance logs, and operational reports.
Additional Responsibilities- Foster a positive work environment through communication, recognition, and employee engagement.
- Resolve employee relations issues and maintain professionalism in conflict resolution.
- Maintain uniforms, equipment, and overall account readiness.
- Remain available for emergency response outside of regular business hours as needed.
Qualifications- Bachelor's degree in Criminal Justice, Business Administration, or related field or equivalent experience.
- 2+ years of leadership experience in retail management, security management, or a related operational environment.
- Experience working in a retail, customer-facing, or high-traffic environment strongly preferred.
- Proven ability to manage teams, drive performance, and maintain client relationships.
- Experience with hiring, training, and employee development.
- Strong leadership, communication, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with scheduling, payroll, and operational reporting preferred.
Core Competencies- Leadership & Team Development
- Client Relationship Management
- Operational Excellence
- Accountability & Integrity
- Conflict Resolution
- Time & Priority Management
- Customer Focus
- Results-Driven Decision Making
Benefits include:
- Retirement plan
- Employer-provided medical and dental coverage
- Company-paid life insurance
- Voluntary life and disability insurance
- Employee assistance plan
- Securitas Saves discount program
- Paid holidays
- Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
