Verizon Communications

Retail Performance Manager

Verizon Communications$73K — $127K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or four years of relevant work experience.
  • Four years of experience in indirect sales or a related field.
  • Experience in the prepaid wireless industry is preferred.
  • Willingness to travel up to 75% of the time.
  • Ability to work weekends and some evenings.
  • Valid driver's license required.

Responsibilities

  • Drive sales and growth for Indirect Partners in your territory.
  • Produce and deliver creative proposals and presentations that reflect customer-centric stories.
  • Hold partners accountable for driving revenue and meeting expectations.
  • Develop tailored monthly plans to enhance dealer productivity.
  • Measure and monitor KPIs to exceed sales targets.
  • Analyze market factors for continual improvement of channel performance.
  • Establish and maintain positive relationships with existing Indirect Partners.

Benefits

  • Comprehensive health and wellness benefits including medical, dental, and vision coverage.
  • Matched 401(k) savings plan and up to 15 days of vacation per year.
  • Paid parental leave and adoption assistance.
  • Tuition assistance and identity theft protection.
  • Flexible benefits including pet insurance and group home & auto insurance.
Full Job Description
What you'll be doing...

You'll work side-by-side with our dealers and third-party retail partners to grow our prepaid wireless product and service sales through their national outlets. You'll communicate key business changes to the Dealers and their leaders and critical messages to influence much more than any individual sale. Ongoing, you'll assess the performance of the dealers in your assigned territory and develop a tailored plan to improve productivity to help them meet their targets. A combination of incentives, promotions, and marketing programs, along with training and education, will be your tools. When our partners are successful, so are we. You will need to make critical, business-impacting decisions. You'll proactively share best practices, cultivate collaboration, ensure results, and Key Performance Indicators (KPIs) are being met in order to drive and execute results.

  • Driving sales and business growth for our Indirect Partners in your respective territory.
  • Producing and presenting creative, compelling proposals, presentations, and business reviews that tell unique, customer-centric stories that express Verizon Value's key initiatives and expectations from a results perspective.
  • Ensuring expectations are being met, giving clear direction, and holding Indirect partners accountable and responsible for driving revenue and increasing results.
  • Assess the performance of the dealers in your territory and develop a tailored plan every month to improve productivity to help them meet their targets.
  • Measuring and monitoring KPIs for your respective Indirect Partners, developing and executing plans to meet and exceed sales targets.
  • Monitoring and evaluating overall channel sales performance for continuous improvement, analyzing market factors.
  • Creating and implementing action plans as needed.
  • Establishing and growing positive partnerships with existing Indirect Partners.
  • In the field, up to 5 days a week, visiting indirect locations in person. (Weekends included)
  • Ensuring great customer experiences and addressing customer complaints or disputes quickly.
  • Conducting and attending internal meetings, and disciplined organizing and planning for weekly visits.
  • Presenting in various capacities to Indirect senior leadership.
  • Partnering with local marketing teams to provide a unique customer and market experience in your responsible territories.
  • This position will support the Greater Cincinnati, OH, metropolitan area.


What we're looking for...
  • You thrive in a sales environment and are excited by sharing your energy and passion. You help to motivate internal and external stakeholders in a professional capacity while identifying and escalating potential opportunities from a results perspective. You're open to new ideas and utilize reporting and analyses to make critical decisions. You have an understanding of agent capabilities, performance skills, and sales strategies that drive agents to meet targets. You have high attention to details and work effectively under time constraints to deliver results by critical deadlines. You manage your accounts like you'd run your own business. Your attention to detail ensures you'll get the job done accurately. You know that your success depends on the team's success. People trust you and come to you for advice. You are confident in your ideas but are always open to input from others - because you know the best ideas come from different perspectives. You find sharing your expertise and developing others rewarding, and helping everyone win is the best.


You'll need to have:
  • Bachelor's degree or four or more years of work experience.
  • Four or more years of relevant work experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
  • Indirect sales experience.
  • Willingness to travel approximately up to 75%.
  • Willingness to work weekends (every other Saturday), including nights.
  • A valid driver's license.


Even better if you have one or more of the following...
  • A degree.
  • Sales, marketing, training, or customer service experience (ideally, with third-party sellers or retailers).
  • Experience in the prepaid wireless industry.
  • Experience managing competing priorities with tight deadlines in a dynamic work environment.
  • Account management experience.
  • Demonstrated interpersonal, communication, and presentation skills.
  • Ability to assess performance.
  • Ability to drive sales and productivity.
  • A demonstrated drive for results.
  • Financial acumen and the ability to interpret/analyze sales results.


If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Where you'll be working

In this remote role, you'll work from home with occasional in-person trainings and meetings.

Scheduled Weekly Hours
40

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $73,000.00 - $127,000.00.

About Verizon Communications

MCIS delivers wireless links, turn-key systems, broadband leases, and system maintenance.

Verizon Communications Careers

Join the vibrant team at Verizon Communications, a global leader in technology and communications, where innovation meets purpose. Our diverse and inclusive culture champions forward-thinking and offers a plethora of job opportunities that cater to enhancing your professional growth and career trajectory. Work You’ll Do At Verizon Communications, you will be part of a dynamic team that is at the forefront of driving digital transformation in the telecommunications industry. Our commitment to diversity and innovation is not just about staying competitive but fostering an environment where all employees can thrive. Lead with Innovation Embrace the opportunity to work on groundbreaking projects that redefine how people connect. Verizon is not just a company; it's a community of leaders and innovators. With over tens of thousands of employees worldwide, our leadership is committed to providing a platform where skills and ideas converge to create impactful solutions. Join Our Inclusive Team Verizon’s commitment to diversity and inclusion is integral to our company’s ethos. We believe in empowering our team members by providing them with the tools, resources, and support they need to succeed. This includes comprehensive benefits, diversity training, and opportunities for professional development. Explore Career Opportunities Whether you’re looking for a full-time position, an internship, or a leadership role, Verizon offers a range of employment options to match your career ambitions. Our team is hiring creative and solution-driven professionals who are eager to learn and grow. Networking and Professional Growth Advance your career with Verizon’s unmatched opportunities for professional growth. Engage in networking events, leadership programs, and training sessions designed to hone your skills and expand your industry knowledge. Internship Programs Kickstart your career with a Verizon internship. Gain hands-on experience, work with seasoned professionals, and understand the inner workings of one of the world’s leading tech companies. Our internships offer a unique insight into our company culture and operations, setting a solid foundation for your career. Benefits and Culture At Verizon, we prioritize the well-being of our team members. Enjoy a comprehensive package of benefits that supports both your professional and personal life. Our culture promotes work-life balance, employee wellness, and continuous learning. Stay Connected Join Our Team Explore the various job opportunities at Verizon Communications and find the position that best suits your skills and interests. We are looking for passionate, curious, and innovative team players. Keep Up to Date Stay informed with the latest career tips, insider perspectives, and industry-leading insights—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Verizon Communications. Join Verizon Communications today and be part of a team that values leadership, innovation, and diversity. Shape your future in an environment where your work makes a real impact.
Learn more about Verizon Communications
Size
118,400 employees
Market Cap
$164.4 billion
Industry
Net Income
$17.8 billion
Founded
1983
5 Year Trend
+1.2%
Revenue
$128.2 billion
NASDAQ

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