The Regional Manager is responsible for driving Cartier market share and brand presentation for Retail Partners in the Northeast Region.
Geographic Responsibility: Northeast
Key Responsibilities:
Own regional business performance by connecting results to the actions and behaviors that drive them, sharing learnings and adapting plans to continuously improve performance.
Reach sell-out, market share, and sell-in objectives.
- Ensure an elevated presentation of Cartier VM and SDP in each store under supervision.
- Leverage cross functional expertise and business insights to build clear, measurable action plans for each retailer.
- Analyze sell out, market share and key KPIs to identify opportunities, understand root causes and establish priorities.
- Measure the impact of actions, capture learning, and adjust plans based on results.
Maximize the impact of each POS visit.
- Preparation: Check store status against prior commitments, analyze KPIs (sell-out, stock on-hand, assortment relevance, client satisfaction results, training status).
During the visit:
- Observe/identify/learn the specific behaviors influencing business and client outcomes.
- Partner with the retailer to understand root causes and identify opportunities.
- Recognize and reinforce behaviors that are driving positive results.
After the visit:
- Recap 1-3 clear priorities and commitments, with owners and measures of success.
- Follow up on progress and determine what worked, what did not and what should be adjusted.
Leverage Cartier experts in client demand creation
- Sales/ merchandising: Partner with them to ensure the dealers have the right assortment, declare in due time, and manage their replenishment accurately.
- Marketing: Build in-store animation for product launches, including product training, incentives, and community animation.
- Communication: Invite retailers to contribute to co-op communication strategies tailor-made to their client profiles.
- SDP & VM: Collaborate to yield the best visibility from the Cartier location
- Learning & Transformation: Design an annual training action plan (targeted team trained, ambassador program).
- CRM & Events: Design a comprehensive action plan (co-op e-CRM, e-partner program, retailer- or Cartier-initiated events, etc.).
- Identify successful practices and scale learnings.
Actively prospect store opening opportunities
- Use market, client, and competitive insights to identify and prioritize new opportunities.
- Develop a clear business case and recommendations for potential openings in partnership with Regional and Corporate leadership.
Play an active role on the Regional Team
- Share key market, client, and competitive insights with the regional team.
- Identify and share best practices across the region.
- Build strong partnerships and influence retailers to drive results.
- Partner with corporate to ensure alignment with NA and International strategy.
- Maintain strong connection with corporate Retail Partner function (National Account Management) and ensure local execution is consistent with the North America and International RP strategy.
Required Experience:
- Retail (boutique or corporate) facing experience with direct client interaction during market visits and events.
- Demonstrated ability to engage & host clients both individually and at events
Technical Skills/Abilities
- Strong negotiation and partnership-building skills to create mutual value
- Strong organizational and follow-up skills
- Ability to work with and influence senior external partners
- Excellent salesmanship to promote the Maison in multi-brand environment
- Luxury product and retail sensibility
- Ability to travel as much as 80% of the time
- Master's degree preferred 2-3 years of experience in key account management in luxury watches, eyewear, fragrance, automotive or cosmetics.
- Strong watch expertise and knowledge preferred
Personal Skills:
- Pro-active approach to tasks with excellent time management skills
- Excellent communication skills with the ability to effectively deliver messages to various audiences
- Ability to collaborate work well within a team
- Agility and open-mindedness
- Demonstrates accountability and actions feedback timely
Salary: $140,000 - $170,000, eligible for bonuses
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