OVERVIEW:Reporting to the Director of Retail, the Retail Experience Manager helps to ensure daily operations in our New York City Showroom are executed in an efficient and timely manner.
DUTIES & RESPONSIBILITIES:- Be the face of Sundays, interacting with customers in-person and educating on the brand and product.
- Manage all store operations and delegate responsibilities among the Brand Ambassadors as necessary.
- Engage with the local community and help establish Sundays' brand presence.
- Address customer complaints/feedback in a professional manner
- Manage retail employees, providing coaching and mentorship to help with employee development while also optimizing productivity and increasing sales
- Recruit, hire and train new employees
- Track payroll and commission for showroom employees ensuring that all timesheets and commission tracking sheets are submitted to payroll correctly and on time.
- Assist with improving operational systems, processes, and best practices for Sundays showrooms
- Set and monitor store's budget, making every effort to maximize efficiency and profits
- Manage appropriate levels of stock and purchases while staying on budget
- Plan and execute specials and promos, including year-end clearance sales
- Maintain current knowledge of market/trends
- Analyze and predict sales, and sale trends to make informed decisions
- Uphold compliance with all legal, health, and safety guidelines
SKILLS & QUALIFICATIONS:- A minimum of 3 years of retail experience
- A minimum of 1 year of key-holder or lead position experience
- Strong interest in design and furniture
- Intermediate to advanced knowledge of Microsoft Office programs, Shopify, PIM, SAP and Freshdesk.
- Strong customer service orientation
- Exceptional verbal and written communication skills
- Responsible and punctual
- Organized and detail-oriented
- Self-starter and curious learner, with a passion for continually improving.
WHAT WE OFFER:- Be a part of a fast-paced, exciting new business.
- Generous product discounts.
- Professional development opportunities.
Job Type: Full-time
Pay: $70,000.00 - $100,000.00 per year
