Type: Full-time, salaried employment
Sector: Retail and Retail Technology
Location: NY/NJ. This role is primarily field-based, with approximately 75-100% of time spent visiting stores throughout the NY/NJ area. Occasional overnight stays may be required based on territory coverage and business needs.
Salary Range: $120,000 to $150,000 On-Target-Earnings (80/20 split between base and bonus) + stock options

What We're Looking For

We're seeking a results-driven Retail Consultant to join our Retail Consulting team on a full-time, permanent basis. In this critical role, you'll ensure our retail partners receive exceptional day-to-day support and achieve the maximum return on investment from their partnership with Focal and our technology solutions.

You'll work closely with both new pilot projects and our established retail clients. This will involve owning the onboarding process and ongoing engagement with their stores, while also acting as the key link between the retailer and the wider Focal team.

What You'll Be Doing

In this role, you'll be at the forefront of ensuring our customers get the most out of Focal's solutions, ultimately boosting their success and satisfaction. You'll be a vital link between our customers and our product, driving adoption and demonstrating tangible value.

Maximizing Customer Utilization You'll be instrumental in driving change management and adoption by providing an exceptional onboarding experience for Focal's customers. This means really getting to grips with their current and future operational processes, identifying any roadblocks, and actively removing barriers to utilization at every level of their organization. Your goal is to ensure our customers fully embrace and leverage the power of Focal.

Increasing Customer Satisfaction You'll act as the voice and champion of the customer, proactively addressing any challenges they face and prioritizing their enhancement requests to directly influence Focal's product roadmap. Expect to travel to Focal enabled stores to strengthen customer engagement and adoption. You'll also facilitate internal collaboration across Focal's teams to ensure the best possible outcomes for our customers.

Demonstrating Measurable ROI to the Customer You'll serve as a strategic advisor to our customers, helping them define, implement, and adopt best practices that align with their goals. A crucial part of your role will be to quantify the improvements that Focal's solutions bring to their store operations. You'll achieve this by constantly monitoring and analyzing their performance, then making proactive, data-driven recommendations that deliver clear, measurable results and help them achieve their desired outcomes.

What You'll Need to Be Successful

To thrive in this role, you'll bring a blend of experience, skills, and a proactive mindset. Here's what we're looking for:

Experience & Qualifications

• Bachelor's degree or equivalent experience.
• You possess mid or senior-level experience within the retail sector, ideally in grocery. This experience should preferably include involvement in digital transformation and/or process improvement initiatives.
• Alternatively, you have 5+ years in a technology client-facing role, spanning areas such as customer success, account management, consulting, project management, change management, or onboarding / training.

Skills & Attributes

• Exceptional communication, interpersonal, and listening skills are essential to connect with all stakeholders and build strong, trusting relationships.
• You demonstrate strategic thinking skills coupled with high intellectual curiosity, allowing you to delve deep into customer problems and align value back to their specific business objectives.
• You embody a start-up mindset and work ethic that aligns with our company core values. You have the ability, motivation, and energy to manage multiple priorities in a fast-paced, often unstructured environment, both independently and as part of a team.

Additional Requirements

• You must have the ability to commute to stores as required.

What we offerWe care deeply about the health, happiness, and wellbeing of all of our employees. We offer:

• Competitive Salary & Attractive Stock
• Healthcare Plans
• Generous Paid Time Off
• Parental Leave
• Learning and Development Budget